We’re Here to Help

If you’re struggling to make your mortgage payments because of financial challenges associated with COVID-19, we’ll work with you to set up a plan that fits your needs, including the option to suspend your mortgage payment for a set period of time. It’s important that you reach out to us so we can help.

Options for Assistance

You may qualify for a forbearance that temporarily suspends your mortgage payment requirements. During that time, you won’t be required to make a mortgage payment unless you choose to do so.

To start the process, call us at 1-800-258-5948 or send us a secured message. Before the end of the forbearance period, you’ll be contacted to review your options.

FAQs

Still have questions about forbearance? Read answers to frequently asked questions here.

If you’re eligible, we can offer a forbearance that temporarily suspends your mortgage payment requirements. Please contact us at our toll free number 1-800-258-5948, Monday-Friday, 8 am - 9 pm, ET or send us a secured message for additional information regarding the forbearance or to request the forbearance.

At the end of the forbearance period, the missed payments will either be spread throughout the remaining term of your loan or added to your last scheduled mortgage payment. You may also choose to pay back the payments at the end of the forbearance period. You’ll be contacted by one of our specialists before the end of the forbearance period to review your options.

If at the end of the initial Forbearance Plan period, you're still impacted, we may be able to extend the Forbearance Plan for a longer duration. You may request an extension of the forbearance period by contacting us at our toll free number 1-800-258-5948, Monday-Friday, 8 am - 9 pm, ET or by sending us a secured message.

During the payment suspension period of your Forbearance Plan, we’ll report the loan as current, if your loan was current before forbearance started. If your loan was delinquent before entering forbearance, we’ll maintain your delinquent status. If you’re able to bring the loan current, we’ll report it as current. We cannot advise on any impact to your credit rating.

Late fees will be waived once the plan is completed, even though your loan may still show past due in your NFCU account page online and may show assessment of late fees.

During the forbearance period, fees, penalties or interest, beyond the amounts scheduled, won’t accrue. The account will be treated as if you made all contractual payments on time and in full under the terms of the mortgage.

Yes, you can make payments during the forbearance period, if you choose to do so. Making payments won't invalidate or alter the scheduled completion date of your forbearance period.