Mary McDuffie’s Message to Members

As we enter 2021, many of us hope to see better days ahead. Yet, as we learned during the first week of January, there’s still work to be done.

Despite what we've seen in the news and on social media, I remain hopeful that what unites us as Americans is stronger than the forces that seek to divide us. I encourage all of us to think of how we can be part of the solution to respectfully find our common ground and embrace the values that unite us.

To that end, I have renewed my resolve to live by our credit union's founding principles of honor and integrity in all our work, and do everything I can to help our Navy Federal family recover from last year.

Efforts to that end are already underway.

Right now, we're processing stimulus payments to make sure everyone eligible to receive one gets theirs as quickly and easily as possible. If you haven’t received yours yet, please visit the IRS site to check the status. Also, by setting up deposit notifications with us, you’ll know as soon as yours is available.

We’re also working with the Small Business Administration to make PPP loans available again soon, and we encourage business owners to check our website for updates.

We know how you interact with us has evolved over this past year, especially as our branches had to reduce their services—or even close—due to the pandemic. However, we understand that many of you like to visit a branch to conduct your business. With that in mind, we’re happy to share that we’re planning to open 11 new branches this year, 3 of which will be on bases. We look forward to seeing you there!

2021 will also be a big year for our membership as a whole. In the coming weeks, we expect to welcome our 10 millionth member—a testament to our growing community. While our population has grown significantly since our founding 88 years ago, our commitment to member service has remained the same. It’s this consistency and stability, through good times and bad, that makes us who we are as your credit union.

So wherever, however or whenever you’d like to get in touch with us this year, know that we’re here for you, 24/7 to help you on your own path toward your financial goals. 


Mary McDuffie
Navy Federal Credit Union

Our Members Are the Mission®