President's Message

“Our Members are the Mission,” is not only our tagline, but it's also a slogan every team member at Navy Federal embodies. We were recently named number one in customer experience among multichannel banks/credit unions. We were also recognized as CX Elite for Customer Experience (the top 5%) among all brands for the fourth consecutive year. This means we are not only saying “Our Members are the Mission,” but living it 24/7, 365 days a year to serve you, our members.

I want you to know we’re not content to stand pat. Our entire team is committed to get even better.

As part of that commitment, we’re proud to announce the launch of HomeSquad, our new digital home loan platform. With HomeSquad, you can:

  • get an instant decision when you apply for a mortgage
  • track your loan status 24/7 on your mobile device or online
  • stay on track with personalized checklists
  • upload tax returns, pay stubs and other key documents
  • connect your accounts to quickly verify your assets

Improving our ability to serve you and your family extends to growing our branch network. So far, we’ve opened 8 new branches this year. Our newest branch opened this month in Kissimmee, Florida, and we’re on schedule to open 12 more new locations by the end of the year.

Whether your summer involves moving, traveling or simply working, your Navy Federal family is here to help. We hope you’ll bring us any questions or concerns you might have about your finances or our products. We’re in this together, and our mission remains helping you accomplish yours.


Mary McDuffie
Navy Federal Credit Union