You Can Choose How to Get Your Card

Whether you need a new card or a replacement, you can order it quickly and simply—at your convenience.

Did you recently open a checking account and request a new debit card? Domestic delivery will take 7-10 days via the United States Postal Service.

Lost or Stolen Card?

If your card was lost or stolen, freeze it, then contact us immediately. We’ll cancel the missing card and send you a new one. If you simply need a replacement card, you can order it using one of the methods below.

How to Request Your Card

Mobile App*

  1. Once you’ve signed in, choose the appropriate checking account from your list of accounts.
  2. Tap Manage Card, then select Order Debit Card and select either Replace Existing Card or Order
    Additional Card.
  3. Once your new card arrives, choose Activate Card from the Manage Card screen.

Don’t have the app? Download from our website it in seconds.


  1. Sign in to
  2. Select the Account Services tab.
  3. Under Debit & Prepaid Cards Management, select Request a New Debit Card, then follow the
    simple instructions.


Call us and we’ll mail your card.


Need it right away? Any of our open branches can issue you your new card on the spot, activated and ready to use. Check our Branch Closures & Updates page for a list of open branches and their hours of operation.

How Long Your Card Will Take to Arrive

Card delivery times will vary, depending on the customs and postal service procedures in each country. Within the U.S., it usually takes 7-10 business days to arrive. For APO, FPO and other overseas addresses, it can take from 12 to 20 business days for regular mail to arrive.

FedEx Deliveries

If you choose to expedite your order, your account will be charged a standard $11.50 fee to ship via FedEx. Since a signature is not required, the package will be left on your doorstep or designated area. We’ll email you the FedEx tracking number to the address on file.

Please note that for your security, the card will not be active, but you can activate it in seconds by calling the number on the card or through the mobile app.

Debit Resources

View More Debit Resources