If you think there may be an error on your credit report regarding your Navy Federal account(s), contact the credit bureau directly. It's our experience that they're able to handle concerns quickly and efficiently. Once the dispute is filed, the credit bureau will electronically transmit all necessary information to us, so we can work jointly to investigate and respond
to your concern.
We report to the three major credit bureaus. For contact information, click your credit bureau of choice below.
For us to handle your dispute regarding your Navy Federal account(s), you must send* the following documents to the PO Box listed at the bottom:
Please forward your dispute with the above documentation to:
Navy Federal Credit Union
PO Box 3700
Merrifield, VA 22119-3700
*It's important that you submit this information for us to be able to conduct a reasonable investigation. Without this information, your claim may not be processed and may be considered "frivolous and/or irrelevant" as defined in the Fair Credit Reporting Act. Additionally, it is helpful for you to confirm your address, so that Navy Federal can promptly send you notification of the results of our investigation. Please be aware that Navy Federal cannot request changes to your credit report if the results of our investigation indicate the information on the credit report is correct.
Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, our vision statement has remained focused on serving our unique field of membership:
Be the most preferred and trusted financial institution serving the military and their families.
+Rates are based on an evaluation of credit history, so your rate may differ.
++Rates are variable and based on an evaluation of credit history, so your rate may differ.
To help fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account, including joint owners.
When you open an account, we will ask you for your name, address, date of birth and other information that will allow us to identify you.