Mobile Banking How-Tos

Get the Most Out of
Our Mobile App*

These step-by-step guides will help you get
the best mobile banking experience.

Sign In & Settings

Reset Password

  1. Sign in to the mobile app.
  2. Select More on the navigation bar.
  3. Select Profile & Settings, then select Password.
  4. You’ll be prompted to enter your current password and create a new one.
  5. Before entering your new password, select View All Password Requirements to make sure your new credentials are as secure as possible. If you've successfully changed your password, there will be a confirmation banner at the top of Profile & Settings.

Find Password

  1. Open the mobile app and select Sign In.
  2. Select NEED HELP SIGNING IN? and then select Forgot Password.
  3. Enter your username and date of birth into the text fields and select Continue.
  4. You’ll be prompted to answer a security question, then select Continue.
  5. Select a number where we can call you and confirm your identity, then select Call Me.
  6. You’ll be presented with a security code and will receive a call within 30 seconds. Enter the code when prompted during the call.
  7. Once the call is complete, return to the app to create a new password.

Find Username

  1. Open the mobile app and select Sign In.
  2. Select NEED HELP SIGNING IN? and then select Forgot Username.
  3. You’ll be prompted to enter some account information, your date of birth and your Social Security Number.
  4. Tap Forgot Username.
  5. Select Submit, and we’ll send you an email to update your username.

Find Access Number

  1. Sign in to the mobile app.
  2. Select More on the navigation bar.
  3. Select Profile & Settings.
  4. You can view your Access Number along with other personal information.

Set Username

  1. Sign in to the mobile app.
  2. Select More on the navigation bar.
  3. Select Profile & Settings.
  4. Select Username on the Profile & Settings page.
  5. Enter your new username in the text field and select Submit Username.
  6. Before entering your new username, select View All Username Requirements to make sure your new credentials are as secure as possible.

Enable Notifications

  1. Sign in to the mobile app.
  2. Select More on the navigation bar.
  3. Select Notifications.
  4. Enable notifications you’d like using the bell icon to receive them via push notification and the envelope icon to receive them via email.
  5. After you’ve made changes, select Save.

Find Nearest Branch

  1. Select Find the nearest ATM or Branch.
  2. The will display the closest ATM or branch. Select GET DETAILS for more options.
  3. Select one of the locations listed for specific information and directions.
  4. You can select Get Directions for the best route to the ATM or branch you’ve selected.

Manage Address

  1. Sign in to the mobile app.
  2. Select More on the navigation bar.
  3. Select Profile & Settings.
  4. Select Address and enter your address information.
  5. Once you’ve entered your information, select Continue.
  6. Verify your address and choose from the possible options, then select Continue.
  7. Confirm your information and select Update Address.

Manage Email

  1. Sign in to the mobile app.
  2. Select More on the navigation bar.
  3. Select Profile & Settings and then select Email.
  4. Enter your current email address and select Save.

Manage Phone Number

  1. Sign in to the mobile app.
  2. Select More on the navigation bar.
  3. Select Profile & Settings and then select Phone.
  4. Enter a new phone number or update an existing phone number, then select Save.

Account & Card Management

Get Account and Routing Numbers

  1. Sign in to the mobile app.
  2. Select the account you want information about, then select SHOW MORE DETAILS.
  3. On the dropdown menu, you’ll find the routing number and the last 4 digits of your account number.
  4. To retrieve the full account number, select SHOW.

Change Debit Card PIN

  1. Sign in to the mobile app.
  2. Select your checking account.
  3. Select Manage Card.
  4. Select Change PIN from the Card Management menu.
  5. Enter and verify your new PIN, then select Continue.
  6. Verify your card information and select Submit.
  7. Confirm your card information, then select Done.

Activate Debit Card

  1. Sign in to the mobile app.
  2. Select the account your card is associated with.
  3. Select Manage Card.
  4. Select Activate Card from the Card Management menu.
  5. Confirm the last 4 digits of your debit card and select Activate.
  6. Select Done.

Rename and Reorder Accounts

  1. Sign in to the mobile app.
  2. Select EDIT ACCOUNTS VIEW.
  3. You can hide and show accounts using the eye icon, arrange their order by dragging them above or below other accounts and rename them using the text field.
  4. Select DONE to save your changes.

View Statements

  1. Sign in to the mobile app.
  2. Select the account for the statement you’d like to view.
  3. View your statement by selecting Statements or Statement as of (date).

Freeze/Unfreeze Card

  1. Sign in to the mobile app.
  2. Select the account for the card you’d like to freeze.
  3. Select Manage Card, then select Freeze Card.
  4. Select Freeze, then Done.
  5. Whenever a card is frozen, there will be a notification banner at the top of the Account Details screen. To unfreeze the card, select UNFREEZE on the banner, then select Unfreeze again on the next screen. Select Done once you’ve made your changes.

Transactions: Transfers, Deposits & Payments

Make a Transfer

  1. Sign in to the mobile app.
  2. Select Transfers on the navigation bar.
  3. Select Make Transfer.
  4. Select the account you’d like to take money From and the account you’d like to transfer money To.

Member-to-Member Transfer

  1. Sign in to the mobile app.
  2. Select Transfers on the navigation bar.
  3. Select Make Transfer.
  4. Select the account you’d like to take money From and the member you’d like to send money To.
  5. Enter the amount you’d like to transfer, verify the date and select Continue.

Add Biller to Bill Pay

  1. Sign in to the mobile app.
  2. Select Bill Pay from the navigation bar.
  3. Select VIEW/ADD BILLERS.
  4. Select the plus sign (+) and choose the type of biller you’d like to add.
  5. Search for your biller, enter your account information and select Continue.
  6. Review your new biller information, select Add Biller, then Done.

Bill Pay – Make Payment

  1. Sign in to the mobile app.
  2. Select Bill Pay from the navigation bar.
  3. Select the bill you’d like to pay from the Bill Pay menu.
  4. Select Make Payment.
  5. Enter payment amount in the text field.
  6. Verify payment amount and date, then select Continue.
  7. Review your payment and select Make Payment.

Make a Deposit

  1. Sign in to the mobile app.
  2. Select Deposits from the navigation bar.
  3. Select Enroll and Deposit.
  4. Read the Terms and Conditions, then select ACCEPT.
  5. Select Make Deposit, then select the account you’d like to deposit money To.
  6. Enter the check information and follow the instructions for capturing images of the front and back of the check. Select Continue.
  7. Review the information and then select Make Deposit and Done.

2-Step

Enable 2-Step

  1. Sign in to the mobile app.
  2. Review 2-Step features.
  3. Select Enable 2-Step.

Verify 2-Step With Text

  1. Sign in to the mobile app.
  2. Select Text Message, then Send.
  3. Shortly after, you’ll receive a text message from Navy Federal with a unique security code.
  4. You have 3 minutes to enter the security code in the text field, then select Submit.
  5. If you miss the 3-minute window, you can always select RESEND CODE and try again.

Verify 2-Step With Email

  1. Sign in to the mobile app.
  2. Select Email, then Send.
  3. Shortly after, you’ll receive an email from Navy Federal with a unique security code.
  4. You have 3 minutes to enter the security code in the text field, then select Submit.
  5. If you miss the 3-minute window, you can always select RESEND CODE and try again.