It’s really that specialized, customized service that separates us from everybody else, and separates credit unions in general. We all have the mission to serve the members, not to make a profit.- Katie Miller vice president of mortgage lending
Our members are not just a number or an application, they are members. It’s not just a one-time loan with us; it’s part of your relationship with the credit union. Our staff is really committed to that and knows that.- Katie Miller vice president of mortgage lending
On first-time homebuyers:
We understand there is a lot of stress from their point of view and we try to relieve that stress as much as possible by being their confidante and holding their hands and making them feel like they have a partner throughout the whole process.- Paul Garcia assistant vice president of field mortgage
Katie Miller is Senior Vice President of Savings Products at Navy Federal Credit Union. She oversees all functions related to deposit products and services, including program and product strategy, as well as all operational management in support of certificates, IRAs, trusts, savings, checking and related services including direct deposit, mobile deposit, and overdraft protection. During her 15 years with Navy Federal, Katie also managed membership, mortgage lending, the credit card portfolio, product development, in addition to analytics and operational risk and training for collections, consumer and credit card lending. She is a National Association of Federal Credit Unions Certified Compliance Officer and has a BA in Math from Dartmouth College.