Best Kept Secret in Mortgage Industry: Navy Federal
Best kept secret in mortgage industry: Navy Federal
In excerpts from an article in MReport, Find out what sets Navy Federal apart in mortgage products and member service and why our sweet-spot is first-time homebuyers.
It’s really that specialized, customized service that separates us from everybody else, and separates credit unions in general. We all have the mission to serve the members, not to make a profit.
- Katie Miller vice president of mortgage lending
Our members are not just a number or an application, they are members. It’s not just a one-time loan with us; it’s part of your relationship with the credit union. Our staff is really committed to that and knows that.
- Katie Miller vice president of mortgage lending
On first-time homebuyers:
We understand there is a lot of stress from their point of view and we try to relieve that stress as much as possible by being their confidante and holding their hands and making them feel like they have a partner throughout the whole process.
- Paul Garcia assistant vice president of field mortgage