ATMs are vulnerable to a scam called "skimming"—when someone steals your account information by attaching a magnetic strip called a card "skimmer" over the slot where you insert your ATM card. With this information, the scammer can recreate your card and drain your account. Learn more about ATM skimming.
If you suspect a skimming device has been installed on a Navy Federal ATM, please contact us immediately at 1-888-842-6328. Contact your local police department to file a report as well. Monitor your accounts regularly, either by using our mobile app or online Account Access. If you notice suspicious transactions, report them immediately.
If you leave your Navy Federal card at an ATM, stop in to that branch location or call 1-888-842-6328 domestically or 1-703-255-8837 internationally (collect) to report your lost card.
We work around the clock to ensure our ATMs are protected from skimmers and other attacks. We're on constant alert for potential fraudulent activity, monitoring our systems to ensure they're not vulnerable to attacks.
Protect yourself from skimming and other threats at the ATM with these tips:
If you suspect a skimming device has been installed on a Navy Federal ATM, contact 1-888-842-6328.