Phishing scams lure account holders into providing personal or financial information to scammers posing as a legitimate business. Most phishing scams are conducted through email, with messages containing links that ask for your personal data or download spyware to your computer or mobile device. Other phishing scams are conducted by phone call, text messages and social media. Navy Federal will never solicit your personal information via phone or email.
Send an email to email@example.com to alert of any suspicious messages appearing to be from Navy Federal. This address is for incoming mail only; you won't receive a response to any messages you pass on.
Forward the message with the original subject line intact and include the name of your Internet Service Provider (ISP) in the body.
Phone or Text:
Send an email with the time and date of the call or text, the number it originated from and what was requested.
Send an email with the content of the message you received along with the social media account it originated from.
If you suspect you're a victim of phishing:
If you supplied personal information via email, phone, social media or other means to someone you suspect was scamming you, contact Navy Federal 24/7 at 1-888-842-6328. Call us collect internationally at 703-255-8837.
Navy Federal will never solicit your password, date of birth, Social Security number, credit card details and other personally identifiable information via phone, email or other message. If you believe that you've received a phishing email, phone call, or text or social media message from us, email us at firstname.lastname@example.org and include the original message when possible.
If an email looks suspicious or is from an unknown source, do not provide any information, open any attachments or click on any links. Look up the website of whoever the message appears to be from and go to it directly. Always beware of anyone who contacts you asking for personal information, such as account numbers. Your bank or credit card issuer already has them and shouldn't be asking for them.
Watch out for emails, messages or phone calls that: