It’s our goal to find ways to make managing your money simpler and easier. And, many of our updates are thanks to feedback from members like you! The upgrade will add new features for a more streamlined online banking experience. 

Yes! Your account security is a top priority, and that won't change. 

You can access the new site from the banner that appears when you sign in to the current online banking site. We recommend waiting for our introduction email to get the best experience. Members will continue to be moved over throughout the fall, and we’ll let you know about a week before you’re automatically enrolled.

In the upcoming weeks, we’ll continually release updates. However, some of the existing features you’re familiar with might change. See what’s different and how to perform tasks on the new site. If you need further assistance, you can send your question through chat, call the contact center at 1-888-842-6328, visit your nearest branch or send an eMessage.

No. Our mobile banking app will still be available and will remain the app you know and love. 

No action is needed on your part, but here are some things to keep in mind.

• Your username and password will remain the same. If you don't remember your password, we suggest resetting it beforehand as you'll be asked to input your credentials upon first use.
• Your data won't change. Zelle® access, as well as any scheduled move money transactions (including bills you have set up in bill pay) and statement history will all remain unchanged.
• Right now, only online banking is being upgraded. Mobile app upgrades are coming after. 

Yes, all your current notifications and scheduled transactions (including bills) will transfer over. And, you’ll still have access to all the additional custom notifications you know and love.

To support your financial health and security, we automatically enrolled members in the following notifications:

• Deposits
• Overdrafts
• Withdrawals exceeding $100
• Consumer loan payments due

Explore our additional customizable settings and notifications to make your banking experience even more convenient.

We've enhanced online banking to show you your real-time balance, including month-to-date certificate and IRA dividend earnings. When you sign in to online banking, you'll see the higher total balance in your account. However, at this time, the balances shown in the mobile app will only reflect dividends accrued from the previous month. For a more accurate daily balance, we recommend signing in to online banking.

To view and download transactions, sign in to online banking and select the account you'd like to view. You’ll see 30 transactions listed. To view more, scroll to the bottom of the page and select Show More. You can also click the filter icon in the right corner to search by transaction type, amount range, and date range, to see whether it’s incoming or outgoing, and to check the number range. If you want to download your transaction(s), scroll back up and select the download arrow from the upper right corner. The download function will download any transactions that are visible on the screen.