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Get Started With Online Banking

Get Started With Online Banking

These tutorials will help you easily manage your money with online banking.

Browse Our Step-By-Step Guides

Looking for online banking guidance? Our step-by-step instructions and videos give you a full breakdown of how to perform the actions you need. Browse below for help with credit cards, credit scores, payments and more.

Managing Your Credit Cards and Credit Score

How to Manage Your Cards

Video Transcript for How to Easily Manage All of Your Cards

(SPEECH)

PRESENTER: Digital banking made easy. Ever misplaced a debit or credit card and want to freeze the card while you look for it? Or maybe you need to activate a card on the go. Good news. You can easily manage all of your cards in our Cards Tab.

(DESCRIPTION)

A page with the heading, Cards, displays a Mastercard and a Visa credit card. A button above with a snowflake icon reads, Freeze Cards.

(SPEECH)

Hi. I'm Brandon from Navy Federal Credit Union. To get started, sign in to your account and select cards in the top navigation bar. From there, you'll be able to see all of your cards. To freeze or unfreeze a card, simply click Freeze Cards.

(DESCRIPTION)

After selecting the Cards tab from an upper menu bar, a cursor on the Cards page clicks the Freeze Cards button. The page reads, Freeze or Unfreeze Cards. Use toggle to freeze or unfreeze cards.

(SPEECH)

Then move the toggle next to the card you want to change. Select Done to finish.

(DESCRIPTION)

The cursor clicks the toggle button next to the green Mastercard. The card and the toggle now read, Frozen.

(SPEECH)

Explore the other tools offered there to easily manage your cards. Now that's digital banking made easy.

[MUSIC PLAYING]

(DESCRIPTION)

Different features show expenses, card balances, available balances, and a button that reads, Start Transaction.

(SPEECH)

Message and data rates may apply to digital banking.

(DESCRIPTION)

Text, Navy Federal Credit Union. Army, Marine Corps, Navy, Air Force, Space Force, Coast Guard, Veterans. Our members are the mission. Get more info at Navy Federal dot org slash Digital Banking. Insured by NCUA. All product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Message and data rates may apply to digital banking. NFCU copyright 2023.

Manage Your Cards Audio-Described Video

The Mission: Credit Confidence Dashboard is now located under My MakingCents. To navigate to it:

  1. Sign in to your online banking account using a web browser and select My MakingCents from the top navigation bar. 
  2. Select View More under your credit score to navigate to the Mission: Credit Confidence Dashboard.

Note: You can also access your credit score from the Cards tab. Select Credit Score on the top right.

To make a credit card payment:

  1. Sign in to your online banking account using a web browser.
  2. Select Make Payment for the credit card account you’d like to pay.
  3. Choose the account you’re moving the money From. Note: The To account is automatically listed.
  4. Select how much money you’d like to move—Minimum Payment, Last Statement Balance, Current Balance or an Other Amount.
  5. Choose the Frequency of the payment. Note: Select Monthly for recurring automatic payments.
  6. Select the Date you'd like the payment to occur by clicking the calendar icon next to today's date.
  7. Click Continue. Review your information and select Submit to schedule.

Note: Navy Federal limits the acceptance of payments greater than the amount owed.

To make authorized user payments and adjust spending limits:

  1. Sign in to the mobile app.*
  2. Select your credit card and then Manage Card. 
  3. Select the action you’d like to perform from the provided list.

You can also send us a secure message.

To change your credit card PIN:

  1. Sign in to the mobile app.*
  2. Select your credit card. 
  3. Tap Manage Card and then Change PIN from the Maintenance menu.
  4. Enter and verify your new PIN. 
  5. Verify your card information and select Submit. 
  6. Confirm the information and select Done. 

You can also call us at 1-888-842-6328. 

To get a cash advance on your credit card:

  1. Sign in to the mobile app.*
  2. Select Transfers from the bottom navigation. 
  3. Click Make Transfer. 
  4. Select your credit card account in the From list. 
  5. Select a checking/savings account in the To list. 
  6. Enter an amount between $50.00 and $30,000.00. 
  7. Select Continue. 
  8. Review information on the Confirm Transfer screen and then select Make Transfer.

You can also call us at 1-888-842-6328.

To redeem credit card rewards: 

  1. Sign in to your online banking account using a web browser.
  2. From the Account Summary page, click Credit Card Account to view details.
  3. Select the Rewards button to redeem your rewards.

Making and Viewing Payments

  • Move Money

    Video Transcript for How To Seamlessly Move Money and Schedule Payments

    (SPEECH)

    NARRATOR: Digital banking Made Easy. Moving your money is simple and quick. Hi, this is Brandon, from Navy Federal Credit Union. Seamlessly move money between your Navy Federal accounts, and schedule payments to your Navy Federal Credit Card, or other loans from one easy to navigate place. You can also move money to and from an external account, or another member, set up Bill Pay, or send money with Zelle.

    (DESCRIPTION)

    Accounts page.

    (SPEECH)

    To get started, sign in to your account and select Move Money from the top navigation bar. Then click Start Transaction. First, choose the account you want the money to go to, and then select the account you want to move the money from. Simply enter your transaction details, like how much money you want to move, how often you'd like it to occur, and the date. And you're done.

    Pro-tip, review and make sure everything is correct, and then select Continue. You'll receive confirmation of your transaction. Now, that's digital banking made easy.

    [MUSIC PLAYING]

    (DESCRIPTION)

    Navy Federal dot org slash digital banking.

    (SPEECH)

    Message and data rates may apply to digital banking.

    (DESCRIPTION)

    Our members are the mission. Insured by NCUA.

    Move Money Audio-Described Video

  • Bill Pay

    Video Transcript for How to Set Up Bill Pay

    (SPEECH)

    BRANDON: Digital Banking Made Easy.

    Let's use digital banking to make paying your bills simple.

    (DESCRIPTION)

    A blue avatar of a man appears. An orange badge hangs on the front of his shirt.

    (SPEECH)

    Hi. I'm Brandon with Navy Federal Credit Union.

    (DESCRIPTION)

    In an animation, coins move from a jar to a financial document.

    (SPEECH)

    With Bill Pay, you can set up one-time and recurring payments to all your billers.

    (DESCRIPTION)

    A Navy Federal Credit Union Accounts page details the amounts of Checking, Savings & MMSAs, and Certificates.

    (SPEECH)

    Start by signing into your account, and select Move Money from the top navigation bar.

    (DESCRIPTION)

    The Move Money page. The cursor moves to the Bill Pay icon in the center. It opens the Pay Bills, Activity page.

    (SPEECH)

    Click Bill Pay. From here, you can view upcoming payments under Upcoming Bills or view My Billers to see your billers and their details.

    (DESCRIPTION)

    The cursor moves to the Activity tab in the upper left.

    (SPEECH)

    To see any scheduled, processing, or previous payments, select Activity.

    (DESCRIPTION)

    The cursor clicks the Pay Bills tab to the left of Activity, then moves to Add Biller in the center of the page. A page opens to enter Account information.

    (SPEECH)

    To add a new biller, click Add Biller, enter the required information, and click Add.

    (DESCRIPTION)

    The cursor clicks the Pay Bills tab in the upper left, then moves to the pay link next to the selected biller.

    (SPEECH)

    To make a payment, select the Pay Bills tab, and click Pay for the biller you're paying.

    (DESCRIPTION)

    Highlights appear over the payment amount, delivery date, and account number.

    (SPEECH)

    Complete payment details, including the amount, the estimated delivery date, and the account the money is coming from.

    (DESCRIPTION)

    The cursor moves to the Pay tab. A Payment Confirmation page opens.

    (SPEECH)

    Click Pay, and review the payment details.

    You can also add a note to yourself for future reference. Then you're done.

    (DESCRIPTION)

    A check mark on a calendar graphic.

    (SPEECH)

    You can even set up automatic payments to billers or schedule payments up to a year in advance.

    Now, that's digital banking made easy.

    (DESCRIPTION)

    An array of images. It includes a Navy Federal Accounts page, McDonald's debit charge, Go Rewards Visa balance, Everyday Checking balance, and Start Transaction tab next to text, Make transfers, payments and other transactions, all from one place.

    (SPEECH)

    [MUSIC PLAYING]

    (DESCRIPTION)

    Navy Federal Credit Union. Army, Marine Corps, Navy Air Force, Space Force. Coast Guard, Veterans. Get more info at navyfederal dot org slash digitalbanking. Insured by NCUA. All product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Message and data rates may apply to digital banking. NFCU Copyright 2023.

    (SPEECH)

    Message and data rates may apply to digital banking.

    Bill Pay Audio-Described Video

  • Organize Your Budget

    Video Transcript for How To Organize Your Budget

    (DESCRIPTION)

    The narrator reads on-screen text.

    (SPEECH)

    GERALYN: Digital banking made easy. Looking through transactions is easier than ever.

    (DESCRIPTION)

    A blue illustration of a woman appears.

    (SPEECH)

    Hi. I'm Geralyn from Navy Federal Credit Union, here to show you how our merchant categories make viewing your spending trends quick and simple. Let's get started.

    (DESCRIPTION)

    A user navigates to the Accounts page on a computer screen and proceeds to select the options.

    (SPEECH)

    Sign in to your account. From the Accounts page, choose which checking or credit card account you would like to view.

    (DESCRIPTION)

    The user opens an account and scrolls through a list of transactions.

    (SPEECH)

    From here, you can browse all your transactions.

    Click on one of the merchant icons.

    (DESCRIPTION)

    They click on one of the transactions and a pop-up window opens.

    (SPEECH)

    You can scroll to the bottom and click Add a Note to detail what the transaction was for. This is helpful if you need to remember something later on, or if it's a shared account and you want to leave a note for the other account holder.

    Your transaction will also already have a spending category assigned to it, but you can change them to fit your needs.

    (DESCRIPTION)

    The user selects a category.

    (SPEECH)

    To edit it, choose the category that makes sense for you from the provided list. Select Save. That's it. Now that's digital banking made easy.

    [UPBEAT MUSIC]

    (DESCRIPTION)

    Text, Navy Federal Credit Union. Army, Marine Corps, Navy, Air Force, Space Force, Coast Guard, Veterans. Get more info at Navy Federal dot org slash digital banking. Insured by NCUA. All product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Message and data rates may apply to digital banking. NFCU Copyright 2023

    (SPEECH)

    Message and data rates may apply to digital banking.

    Organize Your Budget Audio-Described Video

  • Get Started With Zelle®

    Video Transcript for Get Started With Zelle

    (DESCRIPTION)

    Text appears as it is read.

    (SPEECH)

    GERALYN: Digital banking made easy.

    (DESCRIPTION)

    Animated coins arc into circles.

    (SPEECH)

    Did you know you can quickly send and receive money using Zelle? Hi, I'm Geralyn with Navy Federal Credit Union.

    To get started, sign in to your account. Select Move Money, and then Zelle. From here, you can choose to send money, request money, or split the cost of the bill. For now, let's look at how to send money.

    (DESCRIPTION)

    On a screen, the tab on the upper left, Send Money, is selected.

    (SPEECH)

    Select Send Money and click New Contact to enter your contact's first and last name.

    (DESCRIPTION)

    "New Contact" is below, under Select Recipient, to the right of the text box.

    (SPEECH)

    Then enter either their email address, US mobile number, or account number. Keep

    (DESCRIPTION)

    On the bottom of the screen.

    (SPEECH)

    in mind, Zelle should only be used to send money to people and businesses you know and trust.

    Select Save.

    (DESCRIPTION)

    The orange button on the bottom.

    (SPEECH)

    Review the information and click Continue. Enter the amount of money you'd like to send. You can either send money now or press Change to select a different date. Under the dropdown menu, select From My and choose the account you'd like to send money from, then select Review.

    (DESCRIPTION)

    The orange button on the bottom.

    (SPEECH)

    Once everything looks good, hit Send.

    (DESCRIPTION)

    The orange button on the bottom.

    (SPEECH)

    You're all set.

    Now, that's digital banking made easy.

    [AUDIO LOGO]

    (DESCRIPTION)

    Logo, Navy Federal Credit Union. Army, Marine Corps, Navy, Air Force, Space Force, Coast Guard, Veterans.

    (SPEECH)

    Message and data rates may apply to digital banking.

    (DESCRIPTION)

    Text, Our members are the mission. Get more info at navy federal dot org slash digital banking. Insured by NCUA. All product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Zelle and the Zelle-related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Payments sent directly to your recipient's account number (instead of an email address or mobile number) are made available by Navy Federal Credit Union but are a separate service from Zelle and can take 1 to 3 business days to process. Message and data rates may apply to digital banking. NFCU copyright 2023.

    Get Started With Zelle® Audio-Described Video

    If you’re new to Zelle®, select Get Started, review the terms and conditions, and hit Accept. Choose either your email or mobile number to receive a verification code. Enter the code and select Verify. Once you’ve done that, select Send Money.

To make a payment or transfer:

  1. Sign in to your online banking account using a web browser.
  2. Select the Move Money tab from the top navigation bar.
  3. Click the Start Transaction button.
  4. Select the account you’d like to Move Money TO.
  5. Select the account you’d like to Move Money FROM.
  6. Enter details (like if you want it to be recurring and the amount) and select Continue.
  7. Enter the payment or transfer due date and click Continue.

If you’re making a Mortgage or Equity payment, see below.

To add a new account: 

  1. Sign in to your online banking account using a web browser.
  2. Select the Move Money tab from the top navigation bar.
  3. Select Manage Accounts.
  4. Select Add Account.

    To add a new Member-to-Member account, simply add the other Navy Federal members’ account using their email or account number.

    To add a new external account, you can either:
    • Provide the login credentials for the external account. During this process, there’s an additional option to link the external account(s) with My MakingCents and the financial tools we offer.
    • Provide the account and routing number for the external account. Look out for 2 small deposits and one withdrawal that will appear in that account within 2 business days. Then, return to Manage Accounts and finish the verification by clicking on Enter Micro Deposits and entering the amounts deposited.

To view a mobile deposit: 

  1. Sign in to the mobile app.* 
  2. Select Deposits from the bottom navigation bar and then Deposit History.
  3. Select the deposit you’d like to view.

To view a check that you've written or one that was deposited at a branch or ATM,  you can send us a secure message requesting the check image. Note: You can only view a check image once the check has cleared.

To schedule a transfer:

  1. Sign in to the mobile app.*
  2. Select Transfers from the bottom navigation bar.
  3. Tap Make Transfer.
  4. Select the account you want to make the transfer from and enter the account you want the transfer to go to.
  5. Enter the amount.
  6. Click on the date and slide the toggle for recurring transfer. 
  7. Enter the frequency and select Continue.

To view upcoming transfers:

  1. Sign in to the mobile app.*
  2. Select Transfers from the bottom navigation bar.
  3. Scheduled transfers will appear in the window under Scheduled Transfers.

To stop a check payment, call us at 1-888-842-6328 or send us a secure message. 

To view pending transactions:

  1. Sign in to your online banking account using a web browser.
  2. Select the account you'd like to view upcoming or pending transactions for.
  3. Click Show Upcoming Transactions to view all pending transactions.

Managing Your Account and Settings

  • View Your Account Statements

    Video Transcript for View Your Account Statements

    (SPEECH)

    Digital banking made easy. No need to search through stacks of paper or files. With digital statements, easily find records of all your account transactions in one place. Hi, my name is Geralyn from Navy Federal Credit Union. Let's explore how. Sign into your account and select statements.

    (DESCRIPTION)

    Fourth tab on the top.

    (SPEECH)

    Here, you can select from combined checking and savings accounts, credit card and loans, tax statements, and more. Browse the statements by date and click "View" to see the exact one you're looking for from statements.

    (DESCRIPTION)

    View is heading of right-most column.

    You can also choose to go paperless. Now that's digital banking made easy.

    [MUSIC PLAYING]

    (DESCRIPTION)

    Logo, Navy Federal Credit Union. Army, Marine Corps, Navy, Air Force, Space Force, Coast Guard, Veterans.

    (SPEECH)

    Message and data rates may apply to digital banking.

    (DESCRIPTION)

    Text, Our members are the mission. Get more info at navy federal dot org slash digital banking. Insured by NCUA. All product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Message and data rates may apply to digital banking. NFCU copyright 2023.

    View Account Statements Audio-Described Video

  • Order Cashier's Checks

    Video Transcript for How to Order Cashier's Checks

    (SPEECH)

    GERALYN: Digital banking made easy. Need to order cashier's checks?

    (DESCRIPTION)

    A silhouette of a woman pops up.

    (SPEECH)

    Hi, Geralyn with Navy Federal Credit Union. And I'm here to help you order them from the comfort of your home. To start, sign into your account.

    (DESCRIPTION)

    The Accounts page appears on the screen. The Move Money tab along the top is circled.

    (SPEECH)

    Select Move Money. Scroll down, and select Request a Cashier's Check under the Cashier's Check section.

    You can either request a new cashier's check or use a recent check as a template. Once you've chosen an option, select Continue.

    (DESCRIPTION)

    The demonstrator clicks the blue Continue button at the bottom of the screen.

    (SPEECH)

    Enter all the payment information, including who the check will be payable to, which Navy Federal account you'd like to pay from, the check amount, and a memo if needed. Then press Continue.

    Select your preferred delivery method. You can either pick up the cashier's check at a participating Navy Federal branch or have it mailed to you. Verify that the delivery address is correct. Different shipping options will vary in price. Choose the option that's best for you, then select Continue.

    (DESCRIPTION)

    They click the blue Continue button at the bottom of the screen.

    (SPEECH)

    Review the cashier's check and shipping information. Select Submit, and you're all set. Now that's digital banking made easy.

    (DESCRIPTION)

    Text, Navy Federal Credit Union. Army, Marine Corps, Navy, Air Force, Space Force, Coast Guard Veterans.

    (SPEECH)

    Message and data rates may apply to digital banking.

    (DESCRIPTION)

    Our Members are the Mission. Get more info at Navy Federal dot org slash digital banking. Insured by NCUA. All product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Zelle and the Zelle*-related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Message and data rates may apply to Digital Banking. NFCU Copyright 2023.

    Order Cashier's Checks Audio-Described Video

  • Find Account, Routing & Access Numbers

    Video Transcript for How To Find Account Numbers

    (DESCRIPTION)

    Light blue circles float on a white background. The text appears as the person speaks.

    (SPEECH)

    Digital banking made easy. Looking for your routing access or account number? We've got you covered.

    Hi. I'm Geralyn with Navy Federal Credit Union.

    (DESCRIPTION)

    The Navy Federal Accounts page appears with checking, savings, and certification summaries highlighted.

    (SPEECH)

    Start by signing into your account. You'll find the routing number in the upper right-hand corner above your name.

    (DESCRIPTION)

    She clicks on the down arrow to the right of the name.

    (SPEECH)

    To view your access number select, the dropdown beside your name and click Profile.

    (DESCRIPTION)

    At the top of the menu.

    (SPEECH)

    Your profile also will list your email address and phone number. You can edit these at any time.

    (DESCRIPTION)

    The information is on the right side of the panel.

    (SPEECH)

    To see your account number, select the account you'd like to access from the Main Accounts page.

    (DESCRIPTION)

    She clicks on Checking at the top.

    (SPEECH)

    Under your Account Balance, select Show Details, and click the Eye icon to view your full account number.

    (DESCRIPTION)

    The eye icon is under Account Number

    (SPEECH)

    The routing number is also shown here in Mobile and Online Banking.

    (DESCRIPTION)

    On the left under Routing Number

    (SPEECH)

    Now that's digital banking made easy.

    (DESCRIPTION)

    The Accounts page pops up with Credit and Make Payment highlighted. Logo, Navy Federal Credit Union, Army, Marine Corps, Navy, Air Force, Space Force, Coast Guard, Veterans.

    (SPEECH)

    [MUSIC PLAYING]

    Message and data rates may apply to digital banking.

    (DESCRIPTION)

    Logo, Our Members are the Mission. Text, Get more info at navy federal dot org slash digital banking. Insured by NCUA. Small text: All product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Message and data rates may apply to digital banking. NFC copyright 2023.

    Find Account Numbers Audio-Described Video

To manage your username and password:

  1. Sign in to the mobile app.* 
  2. Select More from the bottom navigation bar.
  3. Tap Profile and Settings.
  4. Select Username and/or Password.
  5. Enter your new username or password and Submit.

To add a joint owner to a certificate:

  1. Sign in to the mobile app.*
  2. Tap on More.
  3. Click Products & Rates.
  4. Scroll to find Certificates and IRAs and tap on Certificates.
  5. Select a certificate to open.
  6. Add Joint Owners when prompted.

Note: You can only add a joint owner at the initial opening of your certificate or IRA. New IRAs can’t be opened using the mobile app.

You can also send us a secure message. 

To access and customize your notifications:

  1. Sign in to your online banking account.
  2. Expand the navigation menu under your name and click on Notification Settings.
  3. Select the tab you want—Accounts, Cards or Security. Note: For account or card notifications, you’ll need to select the specific card or account.
  4. Choose how you want to be notified (push, text or email) and click Save. 

Note: Your mobile number must be enrolled in text to receive account and card text notifications. You’ll need to have the mobile app installed to receive push notifications.

To order checks:

  1. Sign into your online banking account using a web browser.
  2. Select either Checking or Money Market Savings Account details from the Account Summary page. 
  3. Expand the Show Details section and then click on Order New Checks link.
  4. Browse the featured check designs, or choose to order our free checks.
  5. Select Free Traditional Name Only Checks under the catalog.
  6. Personalize your checks.
  7. Click Order.

To set up 2-step verification:

  1. Sign in to your online banking account using a web browser.
  2. Select Text Message as your 2-Step Verification method.
  3. Click Send.
  4. Check your text messages for the security code.
  5. Enter the code back in your online banking account and click Submit.
  6. Select Remember Browser when prompted for a faster and more secure sign in.

To talk to our virtual assistant:

  1. Sign in to your online banking account using a web browser.
  2. Select the Chat icon from the top right corner.
  3. A chat screen will appear, and you can enter your question here.

This feature is currently unavailable. To get details of additional cardholders, call us at 1-888-842-6328 or send us a secure message. 

For statements between cycles, call us at 1-888-842-6328 or send a secure message. 

Maintaining Your Mortgage or Equity

How to Make a Mortgage or Equity Payment

Video Transcript for How to Make a Mortgage or Equity Payment

(SPEECH)

GERALYN: Digital banking made easy. Time to pay your mortgage? We make it simple.

Hi. I'm Geralyn with Navy Federal Credit Union, and I'm here to show you how to make a mortgage or equity payment.

(DESCRIPTION)

Illustrated example of a loan statement: two mortgages and a fixed equity loan.

(SPEECH)

Start by signing into your account. From your Account Summary page, select Make Payment for the mortgage or equity loan you want to pay. This will take you to the HomeSquad dashboard.

(DESCRIPTION)

The dashboard includes payment, loan balance, estimated home value line graph, neighborhood property value, information about mortgage goals, and resources.

(SPEECH)

From here, select the Payment tab from the top left corner, and then make a payment.

(DESCRIPTION)

Fill-in boxes: Payment. Number of Payments. Additional Principal. Additional Escrow. Payment Method. Payment Date.

(SPEECH)

Your monthly payment amount will automatically appear in the Payment field. Enter the other required information, like number of payments you want to make and amounts for additional principal and additional escrow, if applicable. To pay an amount different than your monthly payment, select Custom Payment. You can even enroll in autopay, so you pay on time, every time.

First time paying through HomeSquad? Just select Add Payment Method. From the Payment Method list, select the account the money is coming from. Then, choose the date you want the payment to occur by clicking the Calendar icon. Finally, select Submit Payment, accept the terms and conditions, and you're done.

Keep in mind that it may take up to two to three business days for your payment to be removed from your account. Now that's digital banking made easy.

[MUSIC PLAYING]

(DESCRIPTION)

Logo, Navy Federal Credit Union. Army. Marine Corps. Navy. Air Force. Space Force. Coast Guard. Veterans.

(SPEECH)

Message and data rates may apply to digital banking.

(DESCRIPTION)

Logo, Our Members are the Mission. Text, Get more info at navy federal dot org slash digital banking. Navy Federal is federally insured by NCUA. Logo, Equal Housing Lender. Text, All product and company names are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Message and data rates may apply to digital banking. NFCU copyright 2023.

How to Make a Mortgage Payment Audio-Described Video

To make a mortgage or equity payment:

  1. Sign in to your online banking account using a web browser.
  2. Select the loan account you'd like to make a payment to under the Accounts tab. Note: You'll be redirected to HomeSquad when you click the account.
  3. Select the Payment tab from the top left corner of the HomeSquad dashboard. Once there, find Make a Payment  and fill out the info. If this is your first time making a payment from HomeSquad, select Add Payment Method.
  4. Enter the Number of Payments you'd like to make.
  5. Enter amounts for Additional Principal and Additional Escrow, if applicable.
  6. Select the account you're taking money From in the Payment Method list. 
  7. Choose the Date you’d like the payment to occur by clicking the calendar icon next to today’s date.
  8. Click SUBMIT PAYMENT and Accept the Terms and Conditions.

Keep in mind that it may take up to 2-3 business days for your payment to be reflected in your source account. If you have any questions, you can call us anytime at 1-800-336-3767 or visit your local branch. 

For quick access to your HELOC, we suggest using the Home Equity Line Platinum Card. Requesting a card is easy and doesn't require any additional credit checks. It's an extension of your existing HELOC account. To request a card, call us at 1-888-842-6328 or visit a branch.

If you need to pay by cash or check, call us at 1-888-842-6328 or visit a branch.

Requesting an Extension

Please call us at 1-800-336-3767 for extension requests.

Dividend Earnings

You can now view your month-to-date certificate and IRA dividend earnings in online banking. You'll be able to see the real-time total balance in your account. 

From the mobile app, you can only view your earnings accrued from the previous month at this time. For a more accurate total balance daily, we recommend signing in to your online banking account.

Disclosures

All product and company names and logos are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Zelle® and the Zelle®-related marks are wholly owned by Early Warning Services, LLC and are used herein under license.