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Member Service Awards: We're Member-Driven

With every call and every transaction, we take the opportunity to make a difference in our members' lives. We're proud to be consistently recognized for those efforts.

  • Top Credit Union by Bankrate
  • Best Credit Union by GoBankingRates
  • No. 4 in Customer Experience Excellence by KPMG
  • #1 for Customer Experience by Forrester

Choosing where you put your money and who you trust to help you reach your goals is a big decision. Learn more about our commitment to service excellence


Military Service Awards: We're Military-Minded

We were founded with a vision to provide affordable loans for military members. We continue that legacy today, earning honors for supporting the financial goals for servicemembers and their families. 

Best Military Bank and Credit Union by Military Wallet

Best Military Bank and Credit Union by US News & World Report

Credit Union of the Year–Navy's Distinguished Credit Union Service Award for NSA Bahrain branch by the U.S. Navy

Award-Winning Products to Support Your Goals  

We want you to earn more, save more and live the life you want, knowing we're behind you every step of the way. 

  • Credit Cards: The lead for customer experience among credit card issuers in Forrester's 2021 CX Index™ survey.1
  • Mortgages: US News & World Report's Best Mortgage Lender 2020, Best Mortgage Lender for VA Loans–Best Overall Experience by NerdWallet
  • Savings: Military Saves Designation of Savings Excellence 2020
  • Student Loans: The Simple Dollars Best Credit Union for Student Loans 2020 
  • Business Solutions: Best Banks for Small Businesses 2020 

Workplace Environment Awards: We're Employee-Focused

For the 10th year, we’ve been named a FORTUNE 100 Best Companies to Work For® based on employee feedback, our family-like corporate atmosphere and the numerous training and development programs we offer.

Learn More about our workplace awards



Navy Federal Credit Union received the highest CX Index™ score, the highest performance rating in customer service, clearcommunication, as well as the highest performance rating for providing transparent prices/rates/fees, and the highest customer recommendation score among multichannel banks in Forrester's proprietary 2021 CX Index™ survey. The ranking was based on responses from 13,443 US individuals measuring 18 brands in the industry.

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