To continue enjoying all the features of Navy Federal Online, please use a compatible browser. You can confirm your browser capability here.

Member Service Awards: We're Member-Driven

With every call and every transaction, we take the opportunity to make a difference in our members' lives. We're proud to be consistently recognized for those efforts.

  • Top Credit Union by Bankrate
  • Best Credit Union by GoBankingRates
  • No. 4 in Customer Experience Excellence by KPMG
  • #1 for Customer Experience by Forrester

Choosing where you put your money and who you trust to help you reach your goals is a big decision. Learn more about our commitment to service excellence


Military Service Awards: We're Military-Minded

We were founded with a vision to provide affordable loans for military members. We continue that legacy today, earning honors for supporting the financial goals for servicemembers and their families. 

  • Best Military Bank and Credit Union by Military Wallet
  • Credit Union of the Year–Navy's Distinguished Credit Union Service Award for NSA Bahrain branch by the U.S. Navy
  • Best Military Bank and Credit Union by US News & World Report

Award-Winning Products to Support Your Goals  

We want you to earn more, save more and live the life you want, knowing we're behind you every step of the way. 

  • Credit Cards: The lead for customer experience among credit card issuers in Forrester's 2021 CX Index™ survey.1
  • Mortgages: US News & World Report's Best Mortgage Lender 2020, Best Mortgage Lender for VA Loans–Best Overall Experience by NerdWallet
  • Savings: Military Saves Designation of Savings Excellence 2020
  • Student Loans: The Simple Dollars Best Credit Union for Student Loans 2020 
  • Business Solutions: Best Banks for Small Businesses 2020 

Workplace Environment Awards: We're Employee-Focused

For the 12th year, we’ve been named a FORTUNE 100 Best Companies to Work For® based on employee feedback, our family-like corporate atmosphere and the numerous training and development programs we offer.

Learn More about our workplace awards



Navy Federal Credit Union received the highest CX Index™ score, the highest performance rating in customer service, clearcommunication, as well as the highest performance rating for providing transparent prices/rates/fees, and the highest customer recommendation score among multichannel banks in Forrester's proprietary 2021 CX Index™ survey. The ranking was based on responses from 13,443 US individuals measuring 18 brands in the industry.

From FORTUNE ©2020 FORTUNE Media IP Limited. All rights reserved. Used under license.