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Our Members Are the Mission®

Our Members Are the Mission®

To be recognized for exceptional member service and a positive workplace environment lets us know we're living up to our mission, providing those we serve with the very best. 

Member Service Awards: We're Member-Driven

With every call and every transaction, we take the opportunity to make a difference in our members' lives. We're proud to be consistently recognized for those efforts.

  • Best Credit Union by GoBankingRates 

  • Top Credit Union by Bankrate 

  • No. 4 in Customer Experience Excellence by KPMG

  • #1 for Customer Experience in Forrester's CX Index™ survey

Choosing where you put your money and who you trust to help you reach your goals is a big decision. Learn more about our commitment to service excellence. 

 

Military Service Awards: We're Military-Minded

We were founded with a vision to provide affordable loans for military members. We continue that legacy today, earning honors for supporting the financial goals for servicemembers and their families. 

  • Best Military Bank and Credit Union by Military Wallet
  • Credit Union of the Year–Navy's Distinguished Credit Union Service Award for NSA Bahrain branch by the U.S. Navy
  • Best Military Bank and Credit Union by US News & World Report

Award-Winning Products to Support Your Goals  

We want you to earn more, save more and live the life you want, knowing we're behind you every step of the way. 

  • Credit Cards: The lead for customer experience among credit card issuers in Forrester's 2021 CX Index™ survey.1
  • Mortgages: US News & World Report's Best Mortgage Lender 2020, Best Mortgage Lender for VA Loans–Best Overall Experience by NerdWallet
  • Savings: Military Saves Designation of Savings Excellence 2020
  • Student Loans: The Simple Dollars Best Credit Union for Student Loans 2020 
  • Business Solutions: Digital.com Best Banks for Small Businesses 2020 

Award-Winning Products to Support Your Goals  

We want you to earn more, save more and live the life you want, knowing we're behind you every step of the way. 

  • Credit Cards: The lead for customer experience among credit card issuers in Forrester's 2021 CX Index™ survey.1
  • Mortgages: US News & World Report's Best Mortgage Lender 2020, Best Mortgage Lender for VA Loans–Best Overall Experience by NerdWallet
  • Savings: Military Saves Designation of Savings Excellence 2020
  • Student Loans: The Simple Dollars Best Credit Union for Student Loans 2020 
  • Business Solutions: Digital.com Best Banks for Small Businesses 2020 

Workplace Environment Awards: We're Employee-Focused

For the 12th year, we’ve been named a FORTUNE 100 Best Companies to Work For® based on employee feedback, our family-like corporate atmosphere and the numerous training and development programs we offer.

Learn More about our workplace awards

Disclosures

1

Navy Federal Credit Union received the highest CX Index™ score among banks multichannel in Forrester's proprietary 2022 CX Index™ survey. The ranking was based on responses from 12,129 US individuals measuring 17 brands in the industry. The proprietary survey results are based on consumers' opinions of the experiences with the brands in the survey. Forrester Research does not endorse any company included in any CX Index™ report and does not advise any person to select the products or services of any particular company based on the ratings included in such reports.

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