Awards & Recognition
Our Members Are the Mission®
Our Members Are the Mission®
To be recognized for exceptional member service and a positive workplace environment lets us know we're living up to our mission, providing those we serve with the very best.
Member Service Awards: We're Member-Driven
With every call and every transaction, we take the opportunity to make a difference in our members' lives. We're proud to be consistently recognized for those efforts.
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Top Credit Union by Bankrate
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Best Credit Union by GoBankingRates
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No. 4 in Customer Experience Excellence by KPMG
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#1 for Customer Experience by Forrester
Choosing where you put your money and who you trust to help you reach your goals is a big decision. Learn more about our commitment to service excellence.
Military Service Awards: We're Military-Minded
We were founded with a vision to provide affordable loans for military members. We continue that legacy today, earning honors for supporting the financial goals for servicemembers and their families.
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Best Military Bank and Credit Union by Military Wallet
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Credit Union of the Year–Navy's Distinguished Credit Union Service Award for NSA Bahrain branch by the U.S. Navy
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Best Military Bank and Credit Union by US News & World Report
Award-Winning Products to Support Your Goals
We want you to earn more, save more and live the life you want, knowing we're behind you every step of the way.
- Credit Cards: The lead for customer experience among credit card issuers in Forrester's 2021 CX Index™ survey.1
- Mortgages: US News & World Report's Best Mortgage Lender 2020, Best Mortgage Lender for VA Loans–Best Overall Experience by NerdWallet
- Savings: Military Saves Designation of Savings Excellence 2020
- Student Loans: The Simple Dollars Best Credit Union for Student Loans 2020
- Business Solutions: Digital.com Best Banks for Small Businesses 2020

Workplace Environment Awards: We're Employee-Focused
For the 12th year, we’ve been named a FORTUNE 100 Best Companies to Work For® based on employee feedback, our family-like corporate atmosphere and the numerous training and development programs we offer.
Disclosures
Navy Federal Credit Union received the highest CX Index™ score, the highest performance rating in customer service, clearcommunication, as well as the highest performance rating for providing transparent prices/rates/fees, and the highest customer recommendation score among multichannel banks in Forrester's proprietary 2021 CX Index™ survey. The ranking was based on responses from 13,443 US individuals measuring 18 brands in the industry.
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