Ways to Bank With Us
You Have Options
Everyone likes to bank differently. Do you like the convenience of using an app or managing your account online? Maybe you’d prefer a quick trip to an ATM or need personalized service at a branch or with live phone support.
At Navy Federal, you have options—you don’t have to choose just one!
Manage Your Account
| Mobile App* | Online Banking | Phone (live support) | Phone (automated) | Online Chat* | Branch | ATM | |
|---|---|---|---|---|---|---|---|
| Check account balance | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available |
| Order personal/ business checks | Not available | ✓ Available | ✓ Available | Not available | ✓Available | ✓ Available | Not available |
| Statements | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓Footnote [1] Available | Not available |
| Account transaction activity | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓Footnote [1] | Not available |
| Disputes/Fraud | Not available | ✓ Available | ✓ Available | Not available | ✓Available | ✓ Available | Not available |
| Set up account notifications | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓ Available | Not available |
| Update personal information | ✓ Available | ✓ Available | ✓ Available | Not available | Not available | ✓ Available | Not available |
| Enroll in digital banking* | ✓ Available | ✓ Available | ✓ Available | Not available | Not available | ✓Footnote [1] | Not available |
| Locate a branch | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | Not available |
Manage Your Card
| Mobile App* | Online Banking | Phone (live support) | Phone (automated) | Online Chat* | Branch | ATM | |
|---|---|---|---|---|---|---|---|
| Cash advance (Navy Federal Card) | ✓ Available | ✓ Available | ✓ Available | Not available | ✓Available | ✓ Available | ✓ Available |
| Activate a debit card | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ |
| Replace a debit card | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | Not available |
| Request a new debit card | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | Not available |
| Change debit PIN | ✓ Available | ✓ Available | ✓ Available | Not available | Not available | ✓ Available | Not available |
| Activate a credit card | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | Not available |
| Change credit card PIN | ✓ Available | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | Not available |
| Increase credit card limit | ✓ Available | ✓ Available | ✓ Available | Not available | Not available | ✓Footnote [1] Available | Not available |
| Request a new credit card | Not available | Not available | ✓ Available | Not available | ✓ Available | ✓ Available | Not available |
| Replace a credit card | Not available | Not available | ✓ Available | Not available | ✓ Available | Not available | Not available |
| Freeze/unfreeze card | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓ Available | Not available |
| Report a debit or credit card lost or stolen | Not available | Not available | ✓ Available | Not available | ✓Available | Available |
Not available |
| Set up card notifications | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓Footnote [1] Available | Not available |
| Set up travel notifications | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓Footnote [1] Available | Not available |
| Gift cards⬥ | Not available | Available | ✓ Available | Not available | Not available | ✓ Available | Not available |
Make Payments/Transfers
| Mobile App* | Online Banking | Phone (live support) | Phone (automated) | Online Chat* | Branch | ATM | |
|---|---|---|---|---|---|---|---|
| Automated Clearing House (ACH) Transfers | ✓ | ✓ | ✓ | ✓ | |||
| Bill Pay (external biller) setup/questions | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓ Available | Not available |
| Cash transfers | ✓ | ✓Footnote [1] | |||||
| Order cashier's checks | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| Payments (Navy Federal accounts) | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available |
| Transfer money between Navy Federal accounts | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available |
| Transfer money to another Navy Federal member | ✓ Available | ✓ Available Available | ✓ Available | Not available | ✓ Available | ✓ Available | Not available |
| Transfer funds outside Navy Federal | ✓ Available | ✓ Available Available | ✓ Available | Not available | ✓ Available | ✓ Available | Not available |
| Wire transfers | Not available | Not available | ✓ Available | Not available | Not available | ✓Footnote [1] Available | Not available |
| Zelle®Footnote [2] | ✓Footnote [2] | ✓Footnote [2] |
Deposit/Withdraw Funds
| Mobile App* | Online Banking | Phone (live support) | Phone (automated) | Online Chat* | Branch | ATM | |
|---|---|---|---|---|---|---|---|
| Deposit a check | ✓ Available | Not available | Not available | Not available | Not available | ✓ Available | ✓ Available |
| Withdraw cash | Not available | Not available | Not available | Not available | Not available | ✓ Available | ✓ Available |
| Deposit cash | Not available | Not available | Not available | Not available | Not available | ✓ Available | ✓ Available |
Submit Applications
| Mobile App* | Online Banking | Phone (live support) | Phone (automated) | Online Chat* | Branch | ATM | |
|---|---|---|---|---|---|---|---|
| Membership application | Available |
Available | ✓ Available | Not available | Not available | ✓Footnote [1] Available | Not available |
| Credit card application | ✓ Available | ✓ Available | ✓ Available | Not available | Not available | ✓Footnote [1] Available | Not available |
| Auto loan application | ✓ Available | ✓ Available | ✓ Available | Not available | Not available | ✓Footnote [1] Available | Not available |
| Student loan application | Not available | Available |
✓ Available | Not available | Not available | ✓Footnote [1] Available | Not available |
| Personal loan application | ✓ Available | ✓ Available | ✓ Available | Not available | Not available | ✓Footnote [1] Available | Not available |
| Mortgage application | ✓Available | ✓ Available | ✓ Available | Not available | Not available | ✓Footnote [1] Available | Not available |
| Home equity loan application | ✓Available | ✓Available | ✓ Available | Not available | Not available | ✓Footnote [1] Available | Not available |
| Open Checking, Savings, Money Market Savings account | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓Footnote [1] Available | Not available |
| Open certificate/ certificate maintenance | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓Footnote [1] Available | Not available |
| Open IRA account | Not available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓Footnote [1] Available | Not available |
About Your Banking Options
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In App
Manage your accounts anytime, anywhere with our mobile app,* an all-in-one personal finance tool for Apple® and Android™ devices.
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Online
Access your accounts conveniently and securely by signing in to digital banking* through your web browser.
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In Branch
Find a branch or ATM location in your area for in-person service.
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On the Phone
Talk to a real person, anytime you need it, by reaching out to our stateside call center at 1-888-842-6328.
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Via eMessage
Send us a secure message by signing in to digital banking. Simply select Messages, then Send us a message.
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With Live Chat
To get questions answered by one of our representatives in real time, look for the chat icon on certain pages.
Skip the Line
Make your next branch visit easier and faster by booking an appointment online before you go.
Book an Appointment
Disclosures
Transaction may not be available at all branches at this time. Check out Branch Closures & Updates page for more information.
↵U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes. Zelle® and the Zelle®-related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Note: This service is not intended to replace the current member-to-member transfer options Navy Federal offers. It is available for members who do not have the option to complete an internal transfer or an ACHO (Automated Clearing House Operation) with an account and routing number. Members can also send funds to non-Navy Federal members.
↵Android™ is a trademark of Google LLC.
Apple® is a trademark of Apple, Inc., registered in the U.S. and other countries.