You Have Options

Everyone likes to bank differently. Do you like the convenience of using an app or managing your account online? Maybe you’d prefer a quick trip to an ATM or need personalized service at a branch or with live phone support.

At Navy Federal, you have options—you don’t have to choose just one!

Manage Your Account

Manage Your Account
  Mobile App* Online Banking Phone (live support) Phone (automated) Online Chat* Branch ATM
Check account balance Available Available Available Available Available Available Available
Order cashier's checks Available Available Available Not available Not available Available Not available
Order personal/ business checks Not available Available Available Not available Not available Available Not available
Statements Available Available Available Not available Available 1 Available Not available
Account transaction activity Available Available Available Available Available 1 Not available
Disputes/Fraud Not available Available Available Not available Not available Available Not available
Set up account notifications Available Available Available Not available Available Available Not available
Update personal information Available Available Available Not available Not available Available Not available
Enroll in digital banking* Available Available Available Not available Not available 1 Not available
Locate a branch Available Available Available Available Available Available Not available

Manage Your Card

Manage Your Card
  Mobile App* Online Banking Phone (live support) Phone (automated) Online Chat* Branch ATM
Cash advance (Navy Federal Card) Available Available Available Not available Not available Available Available
Activate a debit card Available Available Available Available Available Not available
Replace a debit card Available Available Available Available Available Available Not available
Request a new debit card Available Available Available Available Available Available Not available
Change debit PIN Available Available Available Not available Not available Available Not available
Activate a credit card Available Available Available Available Not available Available Not available
Change credit card PIN Available Available Available Available Not available Available Not available
Increase credit card limit Available Available Available Not available Not available 1 Available Not available
Request a new credit card Not available Not available Available Not available Available Available Not available
Replace a credit card Not available Not available Available Not available Available Not available Not available
Freeze/unfreeze card Available Available Available Not available Available Available Not available
Report a debit or credit card lost or stolen Not available Available Available Not available Available Available Not available
Set up card notifications Available Available Available Not available Available 1 Available Not available
Set up travel notifications Available Available Available Not available Available 1 Available Not available
Gift cards Not available Available Available Not available Not available Available Not available
Set up/manage Card on File with online merchants Available Not available Not available Not available Not available Not available Not available

Make Payments/Transfers

Make Payments/Transfers
  Mobile App* Online Banking Phone (live support) Phone (automated) Online Chat* Branch ATM
Bill Pay (external biller) setup/questions Available Available Available Not available Available Available Not available
Payments (Navy Federal accounts) Available Available Available Available Not available Available Available
Transfer money between Navy Federal accounts Available Available Available Available Not available Available Available
Transfer money to another NFCU member Available Available Available Available Not available Available Available Not available
Transfer funds outside Navy Federal Available Available Available Available Not available Not available Available Not available
Wire transfers Not available Not available Available Not available Not available 1 Available Not available
Western Union Not available Not available Available Not available Not available 1 Available Not available

Deposit/Withdraw Funds

Deposit/Withdraw Funds
  Mobile App* Online Banking Phone (live support) Phone (automated) Online Chat* Branch ATM
Deposit a check Available Not available Not available Not available Not available Available Available
Withdraw cash Not available Not available Not available Not available Not available Available Available
Deposit cash Not available Not available Not available Not available Not available Available Available

Submit Applications

Submit Applications
  Mobile App* Online Banking Phone (live support) Phone (automated) Online Chat* Branch ATM
Membership application Available Available Available Not available Not available 1 Available Not available
Credit card application Available Available Available Not available Not available 1 Available Not available
Auto loan application Available Available Available Not available Not available 1 Available Not available
Mortgage application Not available Available Available Not available Not available 1 Available Not available
Student loan application Not available Available Available Not available Not available 1 Available Not available
Personal loan application Available Available Available Not available Not available 1 Available Not available
Home equity loan application Not available Not available Available Not available Not available 1 Available Not available
Open certificate/ Certificate maintenance Available Available Available Not available Available 1 Available Not available
Open savings account Available Available Available Not available Available 1 Available Not available

About Your Banking Options

  • In App

    Manage your accounts anytime, anywhere with our mobile app,* an all-in-one personal finance tool for Apple®, Android™ and Kindle Fire™ devices.

  • Online

    Access your accounts conveniently and securely by signing in to digital banking* through your web browser.

  • In Branch

    Find a branch or ATM location in your area for in-person service.

  • On the Phone

    Talk to a real person, anytime you need it, by reaching out to our stateside call center at 1-888-842-6328. For international calls, call collect at 1-703-255-8837.

  • Via eMessage

    Send us a secure message by signing in to digital banking. Simply select Messages, then Send us a message.

  • With Live Chat

    To get questions answered by one of our representatives in real time, look for the chat icon on certain pages.

Disclosures

1

Transaction may not be available at all branches at this time. Check out Branch Closures & Updates page for more information.