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Have a Question or Need Help?

Stateside member reps are here for you 24/7. Reach us online, over the phone or at a branch.


Let's Get Started

How would you like to connect?

Phone Support

Talk to a real person anytime. Our stateside member reps are available 24/7.

Other important and international phone numbers

Business Solutions

Representatives are available Monday through Friday, 9 am to 5 pm, ET.


Speak to a Collections specialist Monday through Friday, 8 am to 9 pm, ET.

Secure Message

If you want to talk about your account, you can sign in to online banking, choose "Messages," then "Send us a message."
Send a message

In Person

If you'd rather talk face-to-face, our team members at any of our branches can help.
Find a branch near you.

You can make your trip easier and faster by booking an appointment online before you go. 
Book an appointment.


Get your questions answered in real-time. Look for the chat icon to appear on certain pages to start chatting. Our stateside member reps are available Monday through Friday, from 9 am to 6 pm, ET.

Social Media

Connect with us to ask a question, report an issue or just tell us what you think.
Facebook | Twitter

General Mailing Address

Navy Federal
P.O. Box 3000
Merrifield, VA  22119-3000
Additional mailing addresses

Lost or Stolen Cards?

Call 1-888-842-6328, 24 hours a day, to report fraud, suspicious activity or a lost or stolen card. Freeze and unfreeze your card in seconds in our mobile app.*

Learn more about lost or stolen cards

Mobile Banking

Download our mobile app* to check balances, pay bills, transfer money and more, all from your phone or tablet.

Learn more about mobile banking

Financial Consulting

Concerned about being able to make your Navy Federal loan or credit card payments? We can help. We offer members free, confidential, personal finance counseling.

Call for a free consultation: 1-888-503-7106, 8 am to 8 pm, EST, Monday through Friday.

Video Transcript for Whenever, Wherever, We're Here For You

At Navy Federal we want to make it easy for you to talk to us at our branch offices around the world, on the phone and on social media. Just like you we're always connected. We'd like to hear from you, and you, and you, and you, and you. Have a question about your accounts, our products and services, where to find your routing number, or making a mobile deposit, or you just want to share your experiences with us? We want to hear them all. Tweet us at @navyfederalhelp Message us on Facebook we'll take care of you. Just remember - wherever or whenever, we're proud to serve you.

LOGO: Navy Federal Credit Union Federally insured by NCUA. Message and data rates may apply. Equal Housing Lender.

Social Media Friends

Have a great pic you’d like to share? Want to see what’s happening with us? Have questions? We’re on Facebook, Twitter, Instagram, YouTube, LinkedIn and Pinterest.