About Navy Federal Credit Union
Our Members Are The Mission
Our Members Are The Mission
As our valued member, you're at the heart of everything we do, and we strive to do what's right for you.
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We Serve With Compassion
Compassionate service goes beyond knowing your name and rank. It’s understanding and caring about what’s important to you. That’s why we’re truly dedicated to your overall financial well-being and helping you achieve what you want in life.
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We Put Members First
As a not-for-profit credit union, we strive to do what’s right for our membership as a whole, so we can bring real value to each and every member. It’s a matter of integrity and simply the right thing to do. So, you can trust that 24/7/365, we’re focused on your needs.
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We Champion Community
We’re dedicated to embracing and celebrating diversity and inclusion, and to fostering financial health and well-being for the military, veterans, their families and those in all the communities we serve. Because as a community, we’re stronger together.
Our Story
Navy Federal Credit Union was founded at the end of the Great Depression by 7 Navy Department employees who wanted to help themselves and their co-workers reach their financial goals. They envisioned a credit union that would offer loans with affordable rates and manageable terms. They wanted to encourage building financial security by providing a safe place to deposit savings and earn dividends. So they pooled their money and invited others to join.
What started as a small group of naval employees with similar goals in 1933 has grown to include officers and enlisted men and women of all branches of the military, veterans, DoD employees and their family members. Today, we're proud to continue to serve the unique needs of our 10 million member-owners.
The same mission that inspired our founders drives us today.
Member-Owned, Not-for-Profit
We're a member-owned and not-for-profit credit union exclusively serving the military, veterans and their families. Our members are owners, not just customers, and each one of them has a vote.
Because we’re not-for-profit, any surplus funds are returned to our members as dividends, reduced loan interest and improvements to our products and services. That means we have great rates, lower fees and exclusive discounts.
Strong, Safe and Secure
Navy Federal Credit Union is built on a sound foundation. We adhere to a strong Code of Ethics focused on honesty and transparency in our products and service to our members.
- The National Credit Union Administration (NCUA), a U.S. Government Agency, insures members’ savings up to $250,000 and IRA funds up to $250,000.
- We always adhere to sound financial underwriting practices.
- We're regularly audited by PricewaterhouseCoopers LLP, an independent auditing firm.
To learn more about our business practices, visit our Company Information page.
Commitment to Service Excellence
Ranked #1 for customer experience among multi-channel banks and credit unions in Forrester’s 2019 US Customer Experience (CX) Index Survey.
Great Place to Work
For the 10th year, we’ve been given the FORTUNE 100 Best Companies to Work For® award, based on employee feedback, our family-like corporate atmosphere and the numerous training and development programs we offer.
