Report Fraud

To report fraud or dispute transactions, complete the following forms and fax/mail them to the contact information below.

REPORT FRAUD

Credit Card Affidavit of Fraud and Forgery

Fax completed form to 703-206-2055 or mail completed form to:

Navy Federal Credit Union
Attn: Card Fraud Prevention Recovery
PO Box 3503
Merrifield, VA 22119-3503

DISPUTE TRANSACTION

For information on filing a dispute and answers to other common questions, see our Frequently Asked Questions.

For additional assistance with disputing a transaction, you can call us toll-free: 1-888-842-6328.

To report fraud or dispute transactions, complete the following forms and submit them to the contact information below.

REPORT FRAUD

Complete Statement of Forgery form and submit via eMessage or mail the completed form to:

Navy Federal Credit Union
Attn: Card Fraud Prevention Recovery
PO Box 3503
Merrifield, VA 22119-3503

DISPUTE TRANSACTION

The quickest way to dispute a transaction is to call us toll-free at 1-888-842-6328.

You can also complete and attach the Statement of Dispute form online through Account Access by sending us a message.

Or, mail it to:

Debit Card Services
PO Box 23603
Merrifield, VA 22119-3603

To report fraud or dispute transactions, complete the following forms and fax/mail them to the contact information below.

REPORT FRAUD

Forgery Declaration for Checking/Checking Line of Credit (CLOC) Checks

Declaration of Forgery/Fraud (all other types of fraudulent activity)

Fax completed form(s) to 703-206-4085 or mail completed form(s) to:

Navy Federal Credit Union
PO Box 2464
Merrifield, VA 22116-2464

Navy Federal will never ask for your personal information over the phone, through social media or email. If you receive a suspicious message that appears to be from us, you can alert us by sending an email to reportabuse@navyfederal.org. For security reasons, please don’t include any personal account information in the email.