Report Fraud
Reporting Fraud and Other Security Issues
Unauthorized Transactions
If a transaction was posted to your account that you didn’t authorize, it’s considered fraud and should be reported as such.
Inaccurate Transactions
If you deliberately made a transaction that doesn’t appear correct on your account, you should dispute it.
Dispute Credit Card Transactions
To dispute a Debit Card transaction call us at 1-888-842-6328.
Lost/Stolen Cards
If your card is lost or stolen, or you suspect you’re a victim of fraud or identity theft, call Navy Federal immediately at our service line, 1-888-842-6328, so we can instantly put an immediate hold on your account.
Prepaid Cards
You can also report unauthorized transactions on your GO Prepaid card.
Visit navyfederal.org/goprepaid or call 1-855-477-1138.