Report Fraud
Reporting Fraud and Other Security Issues
Unauthorized Transactions
If an unauthorized transaction was posted to your account, you can dispute the charge and report fraud online.
Inaccurate Transactions
If you deliberately made a transaction that doesn’t appear correct on your debit or credit card accounts, you should dispute it.
Lost/Stolen Cards
If your card is lost or stolen, or you suspect you’re a victim of fraud or identity theft, call Navy Federal immediately at our service line, 1-888-842-6328, so we can instantly put an immediate hold on your account.
Prepaid Cards
You can also report unauthorized transactions on your GO Prepaid card.
Visit navyfederal.org/goprepaid or call 1-855-477-1138.
Other Ways to Contact Us
You can make a fraud claim or dispute unauthorized transactions online, by fax, mail or phone. For additional assistance, call us toll-free at 1-888-842-6328.
Credit Card
Report credit card fraud or dispute transactions
Online
- Dispute credit card transactions
Fax or Mail
To report fraud or dispute transactions, fax a completed Credit Card Affidavit of Fraud and Forgery form to 703-206-2055 or mail to:
Navy Federal Credit Union
Attn: Card Fraud Prevention Recovery
PO Box 3503
Merrifield, VA 22119-3503
Debit Card
Checking & Savings
If a Suspicious Message Appears to Be From Us
Navy Federal will never solicit your personal information over the phone or through email. Please notify us of any suspicious messages that appear to be from Navy Federal and provide the following information. For security reasons, please don't include any personal account information in the email.
Email
Forward the message to phishalert@navyfederal.org with the original subject line and include the name of your Internet Service Provider (ISP) in the body.
Phone or Text
Send an email to reportabuse@navyfederal.org with the time and date of the call or text, the number it originated from and what was requested.
Social Media
Send an email to reportabuse@navyfederal.org with the content of the message you received along with the social media account where it originated.
Contacting Navy Federal
If you supplied personal information via email, phone, social media or other means to someone you suspect was scamming you, contact Navy Federal 24/7 at 1-888-842-6328.
How We Protect Your Accounts
Using state-of-the-art fraud prevention systems, our dedicated staff monitors your accounts for fraud and unusual activity and will notify you of any suspicious activity we identify. We follow strict safeguards when mailing out cards and statements, and verify your identity whenever we receive calls. To be certain that we reach you quickly, please make sure we have your updated contact information. In addition, our Zero Liability policy ensures that you won't be responsible for confirmed unauthorized transactions to your Navy Federal Debit or Credit Card.
Travel Notifications
If you plan to travel internationally or domestically, let us know when and where you’ll be traveling. That way, if our fraud monitoring team sees charges, they won’t flag it as suspicious activity and freeze your account.
There are three ways to place a travel notification on your account:
- Sign in to Account Access and add a travel notification to your debit or credit card.
- Choose the travel notification option on the Navy Federal mobile app.*
- Call 1-888-842-6328 for 24/7 support from our US-based member service team.
Privacy & Security Resources
-
Privacy & Security
-
Privacy & Security
-
Privacy & Security
