Manage Your Username and Password
Can't Access Your Account?
No worries—it happens to all of us. Recovering your Navy Federal password and Username is simple. Just a few steps, and you'll get right back to banking—digitally.
Creating a Username
Think of a Username as your unique identifier to help you safely access your account through digital banking.* Keep in mind you’ll still need to use your Access Number to identify yourself over the phone and in the branch, though.
How to Set Your Username in the Mobile App
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Step 1
Sign in to the mobile app and select Profile & Settings.
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Step 2
Select Username from the menu. Once you’ve entered your Username, select Submit Username to continue.
How to Set Your Username in Online Banking
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Step 1
Sign in to online banking and select Settings.
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Step 2
Select Profile, then Create a Username. Once you’ve entered your Username, select Save.
Where Do I Find My Access Number?
You’ll still need your Access Number to identify yourself for transactions in a branch and on the phone. Your Access Number is always available to you through our mobile app or online.
Mobile
Select Profile & Settings to view your Access Number.


Online
Select Settings, then Profile to view your Access Number.

