Mary McDuffie’s Message to Members
In this period of transition, as summer draws to a close and the country switches into its “back to school” mode, I find myself in a reflective mood. I've been thinking about how the economy, the nation and Navy Federal have been impacted by an ever-changing environment.
First, let's talk about the economy and what's happening in our country. While inflation remains an issue for many households, the rate of inflation has started coming down and there’s cautious optimism that we may escape a “hard landing” for the economy. And as we head into a political year, there is a wide range of views on how we move forward as an economy, a people and a country. But in all the debates and rhetoric to come, I hope we don’t lose a shared belief in our position as the world’s leading economy and democracy.
When I think about Navy Federal, I'm very proud and thankful that we're a not-for-profit credit union. You, our owners, are our “shareholders.” Our Board of Directors is deeply committed to making the right long-term investments to ensure we provide the best possible products and service. That ability to take the long view—not just a quarter at a time like for-profit banks—is a strategic advantage.
We remain hard at work on our multi-year plan to upgrade and modernize our technology. Over the next several months, we’ll be rolling out our new digital platform for Navy Federal online and mobile. This will create opportunities for new and improved features and functionality in the months and years to come.
As always, the bottom line is our service to you, our members. We're passionately committed to bringing the best experiences to you. In fact, many of our technology investments are focused on making it easier for our front-line staff—and you—to get the information and answers you need quickly. We know we’re not perfect—no one is—but you can be assured that we're constantly looking for ways to improve.
In closing, what keeps me inspired is the dedication, enthusiasm and creativity of our team. And, they draw their energy and enthusiasm from their commitment to serve you.
Navy Federal Credit Union
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