To continue enjoying all the features of Navy Federal Online, please use a compatible browser. Confirm your browser capability.

VIENNA, Va. (September 19, 2024) – Navy Federal Credit Union today announced it has been recognized with the highest score of all participants among credit card issuers* in the J.D. Power 2024 U.S. Credit Card Satisfaction Study. This achievement marks a significant accomplishment for Navy Federal, demonstrating its commitment to providing members with exceptional credit card products and services.

The J.D. Power U.S. Credit Card Satisfaction Study is a comprehensive evaluation of customer satisfaction across various factors, including account management; benefits; customer service; new account; rewards earning; rewards redeeming; and terms.

"We are honored to score highest among credit card issuers according to J.D. Power," said Vice President of Credit Cards at Navy Federal, Rahul Chaudhari. “At Navy Federal, our members are the mission. We take pride in providing our members outstanding member service throughout the entire credit card journey. Our products and experiences are tailored to meet the needs of our membership that consists of the military, veterans and their families."

Navy Federal's dedication to member satisfaction is further demonstrated by its continued leadership in the industry. The credit union has been named the top multichannel bank/credit union in Forrester’s 2024 CCX Index™ Survey, as well as a leader in credit card space by ranking second in Forrester’s 2024 CX Index™ Survey for Customer Experience among Credit Card Issuers.

This recognition reinforces Navy Federal's position as a trusted financial partner, committed to helping members achieve their financial goals.

*Brand is not Rank Eligible because it does not meet the study award criteria due to its membership eligibility. Navy Federal membership is open to all branches of the armed forces and their families.

Navy Federal Credit Union: Established in 1933 with only seven members, Navy Federal now has the distinct honor of serving 13 million members globally and is the world’s largest credit union. As a member-owned and not-for-profit organization, Navy Federal always puts the financial needs of its members first. Membership is open to all Department of Defense and Coast Guard Active Duty, veterans, civilian and contractor personnel, and their families. Dedicated to its mission of service, Navy Federal employs a workforce of 24,000 and has a global network of more than 360 branches. For more information about Navy Federal Credit Union, visit navyfederal.org. Federally insured by NCUA. Equal Opportunity Employer.