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PENSACOLA, FL (March 19, 2024) — Navy Federal Credit Union recently promoted Jackie Biggs to serve as the executive leader for operational campuses and the credit union’s contact center operations (CCO). Biggs, a Pensacola native, takes over for Kara Cardona, who was recently promoted to the role of chief operating officer. 

“I started my Navy Federal career in the contact center in 2007,” Biggs said. “The opportunity to lead our enterprise CCO and campuses is one I relish because those businesses are where we have a great impact on our members and the communities where we serve. I'm humbled by the opportunity to build on the momentum Kara and other leaders began.”

Biggs is a two-time recipient of the Navy Federal Credit Union President’s Award for Leadership Excellence, 2013 and 2018, and recipient of the President’s Award for Service Excellence in 2011. He most recently held the position of senior vice president of CCO. 

“I’ve had the pleasure of working closely with Jackie for many years,” said Kara Cardona, COO at Navy Federal. “His passion to serve not only Navy Federal and our members, but also the Pensacola Community, is inspiring. I’m confident that his vast leadership experience across multiple lines of business, coupled with his community focus, makes him an ideal leader for this role.”

Biggs most recently served on the Escambia County Public Schools Foundation board, where he chaired the fundraising committee. He was a founding member of the School Partnerships program, where he was instrumental in bringing SkillsUSA to Pensacola.

About Navy Federal Credit Union: Established in 1933 with only seven members, Navy Federal now has the distinct honor of serving more than 13 million members globally and is the world’s largest credit union. As a member-owned and not-for-profit organization, Navy Federal always puts the financial needs of its members first. Membership is open to all Department of Defense and Coast Guard Active Duty, Veterans, civilian and contractor personnel, and their families. Navy Federal employs a workforce of over 24,000 and has a global network of 355 branches. For more information about Navy Federal Credit Union, visit Federally insured by NCUA. Equal Opportunity Employer.