Navy Federal is committed to ensuring our members have full access to the products and services we provide. We strive to ensure our mobile,* online, telephone, ATM, and in-person services, products, and information are accessible to those with disabilities. Our contact center is available 24 hours a day, 7 days a week to assist our membership (1-888-842-6328). We also offer a variety of auxiliary aids and services to help us communicate effectively with members with disabilities.
Branch & ATM
Our branches are designed to meet all federal, state and local standards for accessibility. Accessibility features at our branches include:
Exterior: parking space sizes, signage, slopes and grading
Interior: greeters stationed near the doors, accessible teller windows
Visitors who have difficulty entering or navigating our branches may request assistance from our branch greeter or any branch employee. We also welcome service animals. For users with visual impairments, our ATMs offer tactile input controls with symbols, ascending/descending keypads with visual contrast, Braille instructions, a headset port with verbal instructions and speech mode controls.
Members with hearing impairments are encouraged to contact us via our toll-free Telecommunications Devices for the Deaf (TDD) number, 1-888-869-5863 (7:30 am-7:30 pm ET, M-F). Please note that internet access is required for this service. We also offer online chat and eMessaging through our website for members who prefer to communicate with us through those channels.
For members who have difficulty visiting a branch or using the phone, Navy Federal's mobile and online channels serve as a useful alternative to access our products and services. Navy Federal maintains mobile and browser application compatibility with industry standards and guidelines. To improve your web experience, we recommend utilizing your operating system or browser's native accessibility tools. Learn more about the browsers we support. We're continuing to update our mobile and online platforms to provide greater accessibility.
Accessible features include:
mobile apps compatible with AndroidTM & iOS®1 accessibility software
color contrast for users with vision impairments
text hierarchy to distinguish headlines from content and notation text
1iOS is a trademark or registered trademark of Cisco Systems, Inc. in the U.S. and certain other countries and is used under license.
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