Navy Federal Credit Union offers benefits that banks can’t. We’re not-for-profit, so our members are at the heart of everything we do.
We don’t have customers—we have lifetime members, and our members and their financial goals are our mission.
We help you succeed financially by helping you learn about money management, and by looking at your entire financial picture when we review loan applications.
We have member-exclusive offers and discounts, including great loan and savings rates.
Our Members Are the Mission
Our Member Service Representatives work stateside, all day, every day, answering member calls. Last year alone, they answered 34 million calls. We get to know you on the phone and in the branches: all your questions, all the goals you're working toward—your own personal missions. And, we're here to help. Read real tips for real life, from our reps:
Real Tips for Real Life From Our Member Service Reps Around the World
Operation: Toy Shark Adventure
A young member forgot her beloved toy shark at one of our branches. See how our reps reunited the toy with its owner and created some fun along the way.
Video Transcript for Operation: Toy Shark Adventure
Text, Navy Federal, Operation Toy Shark Adventure, Based on an actual member's story.
Meet Emma. She loves her toy shark and brings him everywhere she goes.
The situation. She visited a Navy Federal Credit Union branch with her mom and accidentally left her shark behind. Emma and her mom drive away from the credit union.
Text: The Navy Federal team noticed the missing shark and made plans with Emma's mom to return him. Emma's shark is safe with us.
In the meantime, they created a fun story to surprise Emma.
When Emma came to pick him up, she heard how her shark helped open savings accounts, surf the mobile app, assist members and even open his own checking account to buy his favorite snack, gummy fish. For the mobile app, message and data rates apply. Visit navy federal dot org for more information.
Emma was so happy to have her shark back and hear about his exciting day with the Navy Federal team. Mission accomplished.
Navy Federal Credit Union. Army, Marine Corps, Navy, Air Force, Coast Guard, Veterans. Federally insured by NCUA. Our Members Are the Mission. Navy Federal is open to Army, Marine Corps, Navy, Air Force, and Coast Guard, Active Duty and veterans, plus their family members. Link to Audio Description
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