Credit & Debit Fraud
What to Do in Case of Fraud
If you suspect you’re a victim of fraud or identity theft, call us immediately on our 24-hour service line at 1-888-842-6328. With our Zero Liability policy, you won’t be responsible for any confirmed unauthorized card charges.
Be Careful With Your Card Information
- Never give your account information to anyone over the phone unless you initiated the call to a company you know to be reputable.
- Record your card and account numbers and expiration dates, and keep them in a safe place at home. Include the phone number for each card company, so if fraud does occur, you can report it quickly and minimize damage.
- Carry only the cards you need so there's less for a potential thief to take and fewer cards you'll have to freeze if your wallet is lost or stolen.
- Shred documents containing personal information before throwing them away.
Use Your Card Wisely
- Never sign a receipt leaving lines, such as the total, blank. The information on a blank receipt may be changed after you've already signed it. Drawing a line through any blank spaces may help.
- Watch your card during transactions and make sure you get it back.
- Be cautious when using your cards online. Only enter information on websites you're 100 percent sure are legitimate.
- Look for irregularities with an ATM before using it, especially with the card slot. If it looks odd, it may be a skimmer used to capture your credit card information. If you notice it after you've inserted your card, alert the card issuer.