Visa Awards Card FAQs
What is a Navy Federal Awards Card?
The Navy Federal Awards Card is welcome everywhere Visa® Debit Cards are accepted in the United States (U.S. territories are excluded). Navy Federal Awards Cards are loaded with a set amount of funds that can be used for multiple purchases as long as value remains on the Card.
How does my Navy Federal Awards Card work?
You can use your Card to pay for purchases at millions of places that accept Visa Debit Cards in the United States (U.S. territories are excluded). Awards Cards can't be used overseas or for recurring bill payment transactions
How to use your card:
- Before making your first purchase, sign the back of the Awards Card.
- When ready to pay, select CREDIT and sign the receipt. Or, select DEBIT, if prompted, and enter your PIN.
- Each time you make a purchase, the amount is automatically deducted from the Card balance. It’s important to keep track of your balance. The Card doesn’t offer a line of credit like a credit card.
How do I activate, register and select a PIN for my Navy Federal Awards Card?
With your Navy Federal Awards Card in hand, visit our Awards Card page and click "Activate My Card". If this is a new Awards Card, you’ll be required to create a 4-digit PIN and create a username to sign in to our Awards Card page.
Once signed in, to register your Card, click "My Profile" under the "My Settings" drop-down menu, and enter your name, address and phone number.
Note: The fields marked with an asterisk (*) are required. All other fields are optional.Why should I register my Navy Federal Awards Card?
Registering your Navy Federal Awards Card has several benefits:
- Enables you to make purchases online and by phone. Most online retailers don’t accept payments without a valid "billing" address.
- Lets Customer Service Representatives assist you more quickly when you need help.
- Protects you if your Card is ever lost or stolen, so you can be reimbursed for unauthorized purchases
What should I do if my Navy Federal Awards Card never arrives?
If you haven’t received your Navy Federal Awards Card within 10 business days, please sign in to online banking at navyfederal.org and send us a message or call 1-888-842-6328.
What should I do if my Navy Federal Awards Card is lost or stolen?
Registering your Awards Card helps Navy Federal assist you more quickly if your Card is lost or stolen. If you haven’t registered your Awards Card, or you don’t know the 16-digit Card number, please sign in to online banking at navyfederal.org and send us a message with your information, or call us immediately at 1-888-842-6328.
If your Awards Card was previously registered, report a lost or stolen Card immediately by calling 1-866-809-2679. You may also write to us at Visa Debit Processing Service, P.O. Box 026098, Miami, FL 33103. If you tell us within 2 business days after you discover the loss or theft of your Card, you won’t be liable for losses if your Card was used without your permission. If you don’t tell us within 2 business days, you may be liable.
To request a replacement Awards Card, you’ll need to provide the entire 16-digit Card number for it to be canceled and a replacement issued.
To ensure authorized use of your Navy Federal Awards Card, be sure to sign the back of the Card before using.