Services

Toll-Free in the U.S. 1-888-842-6328

Hours (Shown are Eastern Time) Phone Numbers
24-hour service 1-888-842-6328
Hours (Shown are Eastern Time) Phone Numbers
Mortgage Applications
7 AM to midnight, Monday through Saturday
9 AM to midnight, Sunday
 1-888-842-6328
Mortgage Servicing
7 AM to midnight, Monday through Saturday
Noon to midnight, Sunday		 1-888-842-6328 (after authenticating, say "Mortgage" at the prompt)
Hours (Shown are Eastern Time) Phone Numbers
7:30 AM to 11 PM, Monday through Saturday
10 AM to 6:30 PM, Sunday		 Phone: 1-888-842-6328 (after authenticating, say "Certificates" or "IRA" at the prompt)
Fax: 703-206-4250
Hours (Shown are Eastern Time) Phone Numbers
8 AM to 6 PM, Monday through Saturday
8 AM to 3 PM, Saturday		 Phone: 1-888-842-6328
Fax: 703-206-3724
Hours (Shown are Eastern Time) Phone Numbers
24-hour service through Harland Clarke 1-888-842-6328 (after authenticating, say "Checking" at the prompt)
Hours (Shown are Eastern Time) Phone Numbers
8:30 AM to 7 PM, Monday through Friday 1-877-221-8108
Navy Federal Financial Group (NFFG) website

Applications: 1-800-233-3577

Claims/Policy Changes: 1-800-779-5433

Hours (Shown are Eastern Time) Phone Numbers
24/7 1-888-842-6328 (after authenticating, say "Technical Support" at the prompt)
Hours (Shown are Eastern Time) Phone Numbers
CheckFree Corporation: 7 AM to 1 AM 1-888-560-8031
Hours (Shown are Eastern Time) Phone Numbers
8 AM to 4:30 PM, Monday through Friday
Please have your Access Number or account number available when calling.
Toll-free service available in U.S., Puerto Rico and Guam.		 1-888-503-7106 (toll-free)
703-255-8492 (local in metro Washington, DC)
Hours (Shown are Eastern Time) Phone Numbers
9 AM to 5 PM, ET, Monday through Friday 1-877-418-1462
Hours (Shown are Eastern Time) Phone Numbers
24-hour service To automatically connect to a TRS operator when contacting us, please dial 711 first. For more information, visit the Federal Communications Commission (FCC).
Hours (Shown are Eastern Time) Phone Numbers
8 AM to 8 PM, Monday through Friday 1-877-304-9302

Overseas

To call us from overseas, you can:

  • dial the toll-free number for your country and carrier listed in the chart below.
  • dial 0170 from a landline and ask the operator to connect you with our international collect number, 1-703-255-8837.
  • use another collect call service to call 1-703-255-8837. We'll accept all charges.
  • use a Voice over Internet Protocol (VoIP) app, such as Skype, to call 1-888-842-6328 from your phone or computer.

International

International 1-703-255-8837 (collect)

Carrier Toll-Free Number
Reach 0011-800-0-842-6328
Optus 0011-800-0-842-6328
Carrier Toll-Free Number
Deutsche Telkom 00-800-0-842-6328
Carrier Toll-Free Number
Telecom 00-800-0-842-6328
Carrier Toll-Free Number
Cable & Wireless IDC (landline phones subscribing to international service) 010-800-0-842-6328
Cable & Wireless IDC (any fixed or payphone) 0061-010-800-0-842-6328
KDD (landline phones subscribing to international service) 010-800-0-842-6328
KDD (any fixed or payphone) 001-010-800-0-842-6328
SoftBank Telecom, formerly Japan Telecom (landline phones subscribing to international service) 010-800-0-842-6328
SoftBank Telecom, formerly Japan Telecom (any fixed or payphone) 0041-010-800-0-842-6328
NTT (landline phones subscribing to international service) 010-800-0-842-6328
NTT (any fixed or payphone) 0033-010-800-0-842-6328
From any DSN phone on any US Navy base on mainland Japan 99-800-0-842-6328
Carrier Toll-Free Number
DACOM 002-800-0-842-6328
Korea Telecom 001-800-0-842-6328
ONSE 008-800-0-842-6328
Carrier Toll-Free Number
Telecom Malaysia 00-800-0-842-6328
Carrier Toll-Free Number
TNZI 00-800-0-842-6328
Carrier Toll-Free Number
PLDT 00-800-0-842-6328
Carrier Toll-Free Number
Singapore Telecom 001-800-0-842-6328
Carrier Toll-Free Number
Telefonica 00-800-0-842-6328
Carrier Toll-Free Number
CHT-I 00-800-0-842-6328
Carrier Toll-Free Number
BT 00-800-0-842-6328
Cable & Wireless 00-800-0-842-6328