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Phone Numbers for Navy Federal Credit Union


Toll-Free in the U.S. 1-888-842-6328
Group Hours (Shown are Eastern Time) Phone Numbers
Member & Account Services 24-hour service 1-888-842-6328
Mortgage Services Mortgage Applications:
7 am to midnight, Mon.-Sat.
9 am to midnight, Sun.

Mortgage Servicing:
Noon to midnight, Sun.
Certificate & IRA Services 7:30 am to 11 pm, Mon-Sat
10 am to 6:30 pm, Sun
Phone: 1-888-842-6328
Fax: 703-206-4250
Deposit Trust Section 8 am to 6 pm, Mon-Sat
8 am to 3 pm, Sat
Phone: 1-888-842-6328
Fax: 703-206-3724
Check Reorder: Checking, Checking Line
of Credit & MMSA
24-hour service through Harland Clarke 1-888-842-6328
Navy Federal Financial Group (NFFG) 8:30 am to 7 pm, Mon-Fri 1-877-221-8108
Navy Federal Financial Group (NFFG) website
Accidental Death & Dismemberment
Applications: 1-800-233-3577
Claims/Policy Changes: 1-800-779-5433
Online Banking: Password and
Enrollment Assistance
24-hour service 1-888-842-6328
Online Banking: Mobile and Online
Technical Support
7:30 am to 11 pm, Mon-Fri
10 am to 6:30 pm, Sat-Sun
Navy Federal Online® Bill Pay CheckFree Corporation: 7 am to 1 am 1-888-560-8031
Personal Finance Management 8 am to 4:30 pm, Mon-Fri
Please have your Access Number or account number available when calling.
Toll-free service available in U.S., Puerto Rico
and Guam.
1-888-503-7106 (toll-free)
703-255-8492 (local in metro Washington, DC)
Business Services 8 am to 5 pm, Mon-Fri 1-877-418-1462
TDD (for the hearing impaired) 7:30 am to 7:30 pm, Mon-Fri 1-888-869-5863 (toll-free)
703-255-8878 (local in metro Washington, DC)


International 1-703-255-8837 (collect)
Country Carrier Toll-Free Numbers
Australia Reach 0011-800-0-842-6328
Optus 0011-800-0-842-6328
Germany Deutsche Telkom 00-800-0-842-6328
Hong Kong HKTI 001-800-0-842-6328
Italy Telecom 00-800-0-842-6328
Japan Cable & Wireless IDC
(landline phones subscribing to international service)
Cable & Wireless IDC
(any fixed or payphone)
(landline phones subscribing to international service)
(any fixed or payphone)
SoftBank Telecom, formerly Japan Telecom
(landline phones subscribing to international service)
SoftBank Telecom, formerly Japan Telecom
(any fixed or payphone)
(landline phones subscribing to international service)
(any fixed or payphone)
From any DSN phone on any US Navy base on mainland Japan99-800-0-842-6328
Korea DACOM 002-800-0-842-6328
Korea Telecom
Malaysia Telecom Malaysia 00-800-0-842-6328
New Zealand TNZI 00-800-0-842-6328
Philippines PLDT 00-800-0-842-6328
Singapore Singapore Telecom 001-800-0-842-6328
Spain Telefonica 00-800-0-842-6328
Taiwan CHT-I 00-800-0-842-6328
United Kingdom BT00-800-0-842-6328
Cable & Wireless00-800-0-842-6328