Navy Federal Credit Union
Navy Federal Credit Union

Phone Numbers for Navy Federal Credit Union

Services

Toll-Free in the U.S. 1-888-842-6328
Group Hours (Shown are Eastern Time) Phone Numbers
Member & Account Services 24-hour service 1-888-842-6328
Mortgage Services Mortgage Applications:
7 am to midnight, Mon-Sat
9 am to midnight, Sun

Mortgage Servicing:
7 am to midnight, Mon-Sat, Closed Sun
1-888-842-6328
Certificate & IRA Services 7:30 am to 11 pm, Mon-Sat
10 am to 6:30 pm, Sun
Phone: 1-888-842-6328
Fax: 703-206-4250
Deposit Trust Section 8 am to 6 pm, Mon-Sat
8 am to 3 pm, Sat
Phone: 703-206-4058
Fax: 703-206-3724
Check Reorder: Checking, Checking Line
of Credit & MMSA
24-hour service through Harland Clarke 1-888-842-6328
Navy Federal Financial Group (NFFG) 8:30 am to 7 pm, Mon-Fri 1-877-221-8108
Navy Federal Financial Group (NFFG) website
Accidental Death & Dismemberment
(AD&D)
Applications: 1-800-233-3577
Claims/Policy Changes: 1-800-779-5433
Account Access: Password and Challenge
Question Assistance
24-hour service 1-888-842-6328
Account Access: Enrollment and Technical
Assistance
7:30 am to 11 pm, Mon-Fri
10 am to 6:30 pm, Sat-Sun
1-888-868-8123
Navy Federal Online® Bill Pay CheckFree Corporation: 7 am to 1 pm 1-888-560-8031
Personal Finance Management 8 am to 4:30 pm, Mon-Fri
Please have your Access Number or account number available when calling.
Toll-free service available in U.S., Puerto Rico
and Guam.
1-888-503-7106 (toll-free)
703-255-8492 (local in metro Washington, DC)
Business Services 8 am to 5 pm, Mon-Fri 1-877-418-1462
TDD (for the hearing impaired) 7:30 am to 7:30 pm, Mon-Fri 1-888-869-5863 (toll-free)
703-255-8878 (local in metro Washington, DC)

International

International 1-703-255-8837 (collect)
Country Carrier Toll-Free Numbers
Australia Reach 0011-800-0-842-6328
Optus 0011-800-0-842-6328
Germany Deutsche Telkom 00-800-0-842-6328
Hong Kong HKTI 001-800-0-842-6328
Italy Telecom 00-800-0-842-6328
Japan Cable & Wireless IDC
(landline phones subscribing to international service)
010-800-0-842-6328
Cable & Wireless IDC
(any fixed or payphone)
061-010-800-0-842-6328
KDD
(landline phones subscribing to international service)
010-800-0-842-6328
KDD
(any fixed or payphone)
001-010-800-0-842-6328
SoftBank Telecom, formerly Japan Telecom
(landline phones subscribing to international service)
010-800-0-842-6328
SoftBank Telecom, formerly Japan Telecom
(any fixed or payphone)
0041-010-800-0-842-6328
NTT
(landline phones subscribing to international service)
010-800-0-842-6328
NTT
(any fixed or payphone)
0033-010-800-0-842-6328
From any DSN phone on any US Navy base on mainland Japan99-800-0-842-6328
Korea DACOM 002-800-0-842-6328
Korea Telecom
001-800-0-842-6328
ONSE008-800-0-842-6328
Malaysia Telecom Malaysia 00-800-0-842-6328
New Zealand TNZI 00-800-0-842-6328
Philippines PLDT 00-800-0-842-6328
Singapore Singapore Telecom 001-800-0-842-6328
Spain Telefonica 00-800-0-842-6328
Taiwan CHT-I 00-800-0-842-6328
United Kingdom BT00-800-0-842-6328
Cable & Wireless00-800-0-842-6328