Corporate Fact Sheet

Membership

14.5 Million

Field of Membership

• Department of Defense
• Army
• Marine Corps
• Navy
• Air Force
• Space Force
• Coast Guard
• Veterans and Families

Business Metrics

As of December 31, 2024.

Assets

$180.8 Billion

Savings

$151.8 Billion

Loans

$135.8 Billion

Equity

$15.8 Billion

Team Members

• Winchester, VA 2,600 Employees
• Pensacola, FL 8,800 Employees
• Vienna, VA 5,200 Employees
• Worldwide 25,100 Employees

367 Branches Worldwide

We're proud to serve our members at 367 branches worldwide.

• 27 international locations
• 178 branches on or near military installations
• Network of 30,000+ FREE ATMs¹
• 45% of branch employees are directly tied to the military

Military Focused

• Dedicated VA Mortgage Loans and Servicing
• Early Pay for Active Duty Members With Direct Deposit²
• Financial Education Presentations for Military Recruits
• Free Active Duty Checking®³ and Discounts
• 24/7 Support From Our Stateside Member Service Team

Recognition

Employer Awards

• PEOPLE® Companies That Carer
• FORTUNE 100 Best Companies to Work For®
• FORTUNE Best Workplaces for Women
• FORTUNE Best Workplaces for Millennials
• Forbes America’s Best Large Employers
• Forbes Best Employers for New Grads
• Forbes Best Employers for Tech Workers
• Newsweek Most Loved Workplaces
• Newsweek Most Trustworthy Companies in America
• The Washington Post Top Workplaces
• Latino Leader’s Magazine Best Companies for Latinos to Work In
• Computerworld’s Best Places to Work in IT
• RippleMatch’s Campus Forward Award
• WayUp’s Top 100 Internship Programs List
• Association for Talent Development: BEST Award Winner
• Business Group on Health’s Best Emp.: Exc. in Health & Well-Being
• U.S. News and World Report’s Best Companies to Work For

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Military Accolades

• Employer Support of the Guard and Reserve—Freedom Award
• Credit Union of the Year—Navy Distinguished Credit Union Service Award (18th consecutive year)
• America’s Best Employers for Veterans - Forbes
• Best Banks for Military—Money
• Best Banks for Veterans—The Motley Fool Ascent
• WalletHub’s Best Credit Cards for Military Personnel
• Military Times’ Best for Vets
• Military.com’s TOP Veteran Employer
• Forbes America’s Best Employers for Veterans

Achievements

• #1 in Forrester’s 2024 CX Index™ Survey for Multichannel Banks/ Credit Unions
• #2 in Forrester’s 2024 CX Index™ Survey or Customer Experience among Credit Card Issuers
• MONEY’s Best Banks for Small Businesses
• USA Today’s America’s Customer Service Champions 2024
• WalletHub’s Best No Balance Transfer Fee
• WalletHub’s Best Credit Union Credit Card
• GOBanking Rates’ Best Balance Transfer Credit Cards
• GOBanking Rates’ Best Credit Union for Car Loans
• Highest Overall Satisfaction Score in the J.D. Power 2024 Credit Card Satisfaction Study
• Newsweek America’s Top Financial Advisory Firms
• USA Today’s America’s Best Customer Service 2025
• USA Today’s America’s Most Trusted Brands 2025

Technology

+74% of members use digital banking through Navy Federal's mobile app* and Navy Federal Online®.

• VoiceID
• Multi-Channel Account Access
• Zero Liability Policy
• Two-Factor Authentication
• Biometric Authentication
• 24/7 Fraud Monitoring
• Account Security Notifications
• Zero Liability Policy

Member Give Back:

In total, our members earned and saved $4.14 billion in value in 2023.⁴