Corporate Fact Sheet

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Membership

13.1 Million

Field of Membership

Department of Defense
Army
Marine Corps
Navy
Air Force
Space Force
Coast Guard
Veterans and Families

Business Metrics

As of June 30, 2023.

Assets: $165.3 Billion
Savings: $144.6 Billion
Loans: $177 Billion
Equity: $18.4 Billion

Team Members

Winchester, VA 3,000 Employees
Pensacola, FL 10,000 Employees
Vienna, VA 5,800 Employees
Worldwide 24,300 Employees

354 Branches Worldwide

We're proud to serve our members at 354 branches worldwide.

26 international locations
166 branches on or near military installations
Network of 30,000+ FREE ATMs¹
45% of branch employees are directly tied to the military

Military Focused

Dedicated VA Mortgage Loans and Servicing
Early Pay for Active Duty Members With Direct Deposit²
Financial Education Presentations for Military Recruits
Free Active Duty Checking®³ and Discounts
24/7 Support From Our Stateside Member Service Team

Recognition

Employer Awards

FORTUNE 100 Best Companies to Work For®
FORTUNE Best Workplaces for Women
FORTUNE Best Place to Work for Financial and Insurance Services
The Washington Post's Top Workplace
Forbes America's Best Employers for New Grads
Computerworld's Best Places to Work in IT
RippleMatch's Campus Forward Award
WayUp's Top 100 Internship Programs List
Military Times Best for Vets
Military.com's TOP Veteran Employer
Association for Talent Development: BEST Award Winner

Military Accolades

Credit Union of the Year - Navy Distinguished Credit Union Service Award (17th consecutive year)
Best Banks for Military - Money
Best Military Bank/Credit Union - The Military Wallet
Best Military Bank/Credit Union - US News & World Report
Best Military Credit Card - CardRates.com
Top Military Financial Institution - The Military Wallet

Achievements

#1 for Customer Experience among Multichannel Banks/ Credit Unions in Forrester's 2023 CX Index™ Survey
#2 for Customer Experience among Credit Card Issuers in Forrester's 2023 CX Index™ Survey
#8 in the Social Innovation Index by Fordham Innovative Companies Research
#25 in the American Innovation Index by Fordham Innovative Companies Research
GOBankingRates Best Credit Unions
Bankrate's Auto Loan: Best for new car purchase
MONEY's Best VA Loan Lender

Technology

+74% of members use digital banking through Navy Federal's mobile app* and Navy Federal Online®.

VoiceID
Multi-Channel Account Access
Zero Liability Policy
Two-Factor Authentication
Biometric Authentication
24/7 Fraud Monitoring
Account Security Notifications
Zero Liability Policy

Member Give Back:

In total, our members earned and saved $3.8 billion in value in 2022.⁴

Disclosures

¹There are no fees for members who use their Navy Federal Debit Card at CO-OP Network® ATMs, in addition to participating California Walgreens.

²Members with Free Active Duty Checking accounts will receive their Direct Deposit of Net Pay (DDNP) one business day early.

³A qualifying military direct deposit of net pay must post to your Free Active Duty Checking account within 90 days of account opening. If the military direct deposit of net pay stops for more than 90 days, the account converts to a Free EveryDay Checking account.

⁴Dollar value shown represents the results of the 2022 Navy Federal Member Giveback Study. The Member Giveback Study takes into consideration internal market analyses comparing Navy Federal products with industry national averages, as well as discounts, incentives, and other savings.