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Membership

14.5 Million

Field of Membership

  • Department of Defense
  • Army
  • Marine Corps
  • Navy
  • Air Force
  • Space Force
  • Coast Guard
  • Veterans and Families

Business Metrics

As of December 31, 2024.

Assets
$180.8 Billion
Savings
$151.8 Billion
Loans
$135.8 Billion
Equity
$15.8 Billion

Team Members

  • Winchester, VA 2,600 Employees
  • Pensacola, FL 8,800 Employees
  • Vienna, VA 5,200 Employees
  • Worldwide 25,100 Employees

367 Branches Worldwide

We're proud to serve our members at 367 branches worldwide.

  • 27 international locations
  • 178 branches on or near military installations
  • Network of 30,000+ FREE ATMs1
  • 45% of branch employees are directly tied to the military

Military Focused

  • Dedicated VA Mortgage Loans and Servicing
  • Early Pay for Active Duty Members With Direct Deposit2
  • Financial Education Presentations for Military Recruits
  • Free Active Duty Checking®3 and Discounts
  • 24/7 Support From Our Stateside Member Service Team

Recognition

Employer Awards

  • PEOPLE® Companies That Carer
  • FORTUNE 100 Best Companies to Work For®
  • FORTUNE Best Workplaces for Women
  • FORTUNE Best Workplaces for Millennials
  • Forbes America’s Best Large Employers
  • Forbes Best Employers for New Grads
  • Forbes Best Employers for Tech Workers
  • Newsweek Most Loved Workplaces
  • Newsweek Most Trustworthy Companies in America
  • The Washington Post Top Workplaces
  • Latino Leader’s Magazine Best Companies for Latinos to Work In
  • Computerworld’s Best Places to Work in IT
  • RippleMatch’s Campus Forward Award
  • WayUp’s Top 100 Internship Programs List
  • Association for Talent Development: BEST Award Winner
  • Business Group on Health’s Best Emp.: Exc. in Health & Well-Being
  • U.S. News and World Report’s Best Companies to Work For

© 2024 Fortune Media IP Limited. All rights reserved. Used under license.

Military Accolades

  • Employer Support of the Guard and Reserve—Freedom Award
  • Credit Union of the Year—Navy Distinguished Credit Union Service Award (18th consecutive year)
  • America’s Best Employers for Veterans - Forbes
  • Best Banks for Military—Money
  • Best Banks for Veterans—The Motley Fool Ascent
  • WalletHub’s Best Credit Cards for Military Personnel
  • Military Times’ Best for Vets
  • Military.com’s TOP Veteran Employer
  • Forbes America’s Best Employers for Veterans

Achievements

  • #1 in Forrester’s 2024 CX Index™ Survey for Multichannel Banks/ Credit Unions
  • #2 in Forrester’s 2024 CX Index™ Survey or Customer Experience among Credit Card Issuers
  • MONEY’s Best Banks for Small Businesses
  • USA Today’s America’s Customer Service Champions 2024
  • WalletHub’s Best No Balance Transfer Fee
  • WalletHub’s Best Credit Union Credit Card
  • GOBanking Rates’ Best Balance Transfer Credit Cards
  • GOBanking Rates’ Best Credit Union for Car Loans
  • Highest Overall Satisfaction Score in the J.D. Power 2024 Credit Card Satisfaction Study
  • Newsweek America’s Top Financial Advisory Firms
  • USA Today’s America’s Best Customer Service 2025
  • USA Today’s America’s Most Trusted Brands 2025

Technology

+74% of members use digital banking through Navy Federal's mobile app* and Navy Federal Online®.

  • VoiceID
  • Multi-Channel Account Access
  • Zero Liability Policy
  • Two-Factor Authentication
  • Biometric Authentication
  • 24/7 Fraud Monitoring
  • Account Security Notifications
  • Zero Liability Policy

Member Give Back:

In total, our members earned and saved $4.14 billion in value in 2023.4

Disclosures

1There are no fees for members who use their Navy Federal Debit Card at CO-OP Network® ATMs, in addition to participating California Walgreens.

2Members with Free Active Duty Checking accounts will receive their Direct Deposit of Net Pay (DDNP) one business day early.

3A qualifying military direct deposit of net pay must post to your Free Active Duty Checking account within 180 days of account opening. If the military direct deposit of net pay stops for more than 180 days, the account converts to a Free EveryDay Checking account.

4Dollar value shown represents the results of the 2022 Navy Federal Member Giveback Study. The Member Giveback Study takes into consideration internal market analyses comparing Navy Federal products with industry national averages, as well as discounts, incentives, and other savings.