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Mary McDuffie’s Message to Members

May is Military Appreciation Month. It’s a time to celebrate all those who have served—and their families. And, importantly, it’s a time to commemorate those we have lost as we reflect on Memorial Day. 

On behalf of our entire credit union, I’d like to express our collective thank you to all who have served and to the families who have supported them. Your service to our nation inspires our service to you. 

While Military Appreciation Month is a one-month event, at Navy Federal, our appreciation for servicemembers, Veterans and their families is a 24/7/365 exercise. But for May this year, we’ve kicked it up a notch. We’ve partnered with Operation Gratitude to send care packages to active duty servicemembers, and are putting our members first by providing grants to global and local organizations that serve the military community as part of our broader 90th anniversary celebration. We’re constantly evaluating new ways to serve and give back to our members and our community. For example, we calculated that our members earned and saved a total of $3.8 billion in 2022 by banking with us. And, we expect that number to grow this year.

Navy Federal has served our growing membership for 90 years and will continue to do so. On the heels of this milestone, I’d like to take a moment to unequivocally state that the security of our financial operations and our members’ accounts is strong. Some of you have reached out to inquire in light of other bank failures in recent weeks, but it bears repeating: our members’ money is safe at Navy Federal. Our strategy has always been to prepare for the unexpected, and to continue to provide world-class member service no matter the circumstances. If you’re interested in learning more about our performance, I encourage you to check out our 2022 Annual Report, which includes information and data about our strategy, financial condition and more.

As a not-for-profit credit union, we don’t have stockholders or stock prices to worry about. Instead, our focus is solely on being the trusted financial service provider for the military, Veterans and their families along their financial journey.

So, with all that said, I’d like to again wish you a happy Military Appreciation Month, and I encourage you to join me in saying thank you to our servicemembers, Veterans and their families. I know that together, we can all achieve our goals. Remember—we’re always here to help.


Mary McDuffie
Navy Federal Credit Union

Our Members Are the Mission®