President's Message

Thank you for being a valued member of Navy Federal Credit Union. During a season of change, we're proud to be a steady, reliable partner in your financial journey. As we’ve done throughout the past year, I’d like to use this opportunity to share a few items that are top of mind for the credit union and for our members.

Finding Certainty in an Uncertain World

It can be challenging to get a clear picture of the current state of the US economy, especially with so many signals coming from multiple sources. While we see encouraging indicators that Americans continue to spend at a healthy rate, we also know that most US industries have for some time been struggling to add jobs. What’s more, we recently learned that roughly 900,000 fewer jobs were created over the past year than previously estimated.

Of course, broader economic conditions are often less important to families than their own financial situations. And we know how this underlying unpredictability can impact personal finances, making it even more difficult to set budgets and make long-term plans as the end of the year approaches.

Navy Federal—alongside the entire credit union industry—plays a role in keeping our nation’s economy on stable footing. As an institution, Navy Federal is sound and secure, and we remain focused on our members’ best interests and financial needs. This allows us to set multi-year strategies, to refine the programs and policies that position members for financial success, and to invest in the member services meant to support you during times both good and bad.

Advancing the Global Fight Against Fraud

Part of this commitment includes our 370+ branches globally and our 24/7, US-based contact center, all of which are set up to ensure Navy Federal is there for you, no matter where you are in life or in the world. An added benefit of keeping our contact centers fully stateside is the additional layers of security it provides. This helps keep your money and your personal data protected from bad actors who pose a constant threat to US financial institutions.

Specifically, impersonation scams, regularly perpetrated through “spoofed” calls, remain a significant risk. These calls can seem genuine—carried out by criminals who spend considerable time, energy, and resources perfecting their approach—and they’re often preceded by a text message claiming to be from Navy Federal. Of course, staying vigilant and aware of the latest tactics is the best way to defend yourself against them.

We encourage you to never trust caller ID, as ever-improving technology allows scammers to bypass these systems and make it seem as though calls are legitimate. If you ever receive a call that appears to be from Navy Federal and have a reason to doubt its authenticity, we encourage you to hang up and call us back at 1-888-842-6328. We’ll never be offended, even if the original call was from us, and we’ll be glad you took the steps to protect your finances.

Partnering to Serve Our Members

Navy Federal is continually striving to expand the reach of the partnerships we’ve built to support our nation’s military community. I recently traveled to the Marine Corps Recruit Depot in Parris Island, South Carolina, to observe some of the financial education Navy Federal provides to Marines and Corps recruits on base. While we’re committed to our longstanding goal of enhancing the relevance and quality of financial education available to Servicemembers and their families, none of this can be done in a silo.

Working alongside the Bob Woodruff Foundation, the Military Relief Societies, the USO, the Armed Services YMCA, the NAACP Veterans Committee, and Operation Hope, we’re able to leverage our partners’ expertise to ensure our entire field of membership has the tools they need to build strong, stable financial futures. I’m grateful to each group for their ongoing efforts in this space, and I’m excited about how these relationships will continue to enhance the support available to all Navy Federal members.

As always, thank you for placing your trust in Navy Federal. Please know that we’re always just a call, click or branch visit away if there’s anything we can do for you or your family.

Sincerely,

Dietrich Kuhlmann
President/CEO
Navy Federal Credit Union