Contact Us

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Member Service

  • Secure Message

    For account-specific inquiries, sign into online banking, click "Messages," then click "Send us a message."
    Send a message

  • In Person

    Visit any of our branch locations for in-person assistance from our staff members there.
    Find a branch near you

  • General Mailing Address

    Navy Federal
    PO Box 3000
    Merrifield, VA  22119-3000
    Additional mailing addresses

  • Social Media

    Connect with us on social media to report an issue, post a question or simply share your feedback.
    Facebook | Twitter

  • Chat

    Get your questions answered in real-time. Look for the chat icon to appear on certain pages to start chatting.

  • Financial Consulting

    Concerned about making your consumer loan or credit card payments with Navy Federal? We can help. We offer members free, confidential, personal finance counseling.

    Call for a free consultation: 1-888-503-7106, x48492, 8 am to 8 pm, EST, Monday through Friday.


Savings as high as 1.35% APY

Auto Loans as low as+ 2.99% APR

Certificates as high as 3.50% APY

Credit Cards as low as++ 7.74% APR

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