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Our Members Are the Mission®

Our Members Are the Mission®

To be recognized for exceptional member service and a positive workplace environment lets us know we're living up to our mission, providing those we serve with the very best. 

Member Service Awards: We're Member-Driven

With every call and every transaction, we take the opportunity to make a difference in our members' lives. We're proud to be consistently recognized for those efforts.

  • #1 Among Banks® in Newsweek's Most Trustworthy Companies in America

  • #1 Among Banks Multichannel for Customer Experience in Forrester's CX Index™ Survey Footnote 2

  • America's Most Innovative Companies

Choosing where you put your money and who you trust to help you reach your goals is a big decision. Learn more about our commitment to service excellence. 

 

Military Service Awards: We're Military-Minded

We were founded with a vision to provide affordable loans for military members. We continue that legacy today, earning honors for supporting the financial goals for Servicemembers and their families. 

  • NFCU Souda Bay Branch awarded 2025 Department of the Navy Distinguished Credit Union of the Year award

Award-Winning Products to Support Your Goals

We want you to earn more, save more and live the life you want, knowing we're behind you every step of the way.

Workplace Environment Awards: We're Employee-Focused

Navy Federal has been recognized as a Fortune 100 Best Companies to Work For® in 2025 for the 15th year, and 14th consecutive year, due to its great benefits, numerous opportunities for development and an environment where employees can thrive.

Learn More about our workplace awards

Disclosures

1

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here?

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2

Navy Federal Credit Union received the second highest Customer Experience Index scores among credit card issuers in Forrester’s proprietary 2024 U.S. Customer Experience Index rankings. The ranking was based on Forrester’s Customer Experience Index Scores, derived from Forrester’s Customer survey of 11,109 U.S. online consumers measuring 15 credit card issuers from February to April 2024. Customer Experience Index scores for individual Multichannel Banks reflect the average scores across all customers ratings for that brand. Forrester Research does not endorse any company included in any Customer Experience Index report and does not advise any person to select the products or services of any particular company based on the ratings included in such reports.

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