Frequently Asked Questions
General Information About the Navy Federal GO Prepaid Card
What is a Navy Federal GO Prepaid Card?
Navy Federal GO Prepaid is a reloadable prepaid Visa® Card. It can be used everywhere that accepts Visa Debit Cards—that’s millions of locations worldwide. You can add funds anytime via the mobile app, online or over the phone from your Navy Federal Debit Card or Credit Card (Visa or Mastercard® only). You can view Visa GO Prepaid Card transactions and check the card balance online or on the Navy Federal GO Prepaid App.
GO Prepaid Card accounts can only be opened by an Account Owner who is a Navy Federal member and:
- has a valid Social Security Number (SSN)
- has a Navy Federal Debit or Credit Card (Visa or Mastercard only) in their name to fund the card
- is age 18+
A person is considered a member if they’re listed as primary owner on a Navy Federal Membership Savings Account. There’s no requirement for additional cardholders to be Navy Federal members, but they must be at least 13 or older and possess a valid SSN. Navy Federal requires that all Navy Federal GO Prepaid Cards be printed with the cardholder’s name.
Are there age requirements?
Yes, to open a Navy Federal Visa GO Prepaid Card account, the Account Owner must be at least 18 years old. If you wish to add additional cardholders, they must be at least 13 years old.
How do I activate my Navy Federal GO Prepaid Card?
Sign in to navyfederal.org/mygoprepaid and click “Activate Your Card”. Have your Navy Federal GO Prepaid Card in hand. You can also activate your card using our mobile app.*
Please note that when you first receive your new GO Prepaid Card, you'll be required to select a 4-digit Personal Identification Number (PIN).
Can I order another Navy Federal GO Prepaid Card for an additional user?
Yes, provided you’re the Account Owner. Only Account Owners can add additional cardholders—up to 5. Cardholders must be at least 13 years of age and have a valid SSN.
Does a cardholder have to be a member?
No, a cardholder doesn't have to be a member of Navy Federal Credit Union. Non-Navy Federal members can be added as long as they're at least 13 years old and have a valid SSN.
Can a cardholder fund the GO Prepaid Card?
There are 3 ways to fund the GO Prepaid Card.
- The Account Owner can add funds using their funding card on file. Note: Only the Account Owner can use this method.
- The Account Owner can also authorize other Navy Federal members to add funds to the card as "Friends/Family."
- A cardholder can use cash to add funds to the card at ReadyLink locations.