Here's what you'll need to do:
Contact your insurance company and file a claim
Your insurance company will assign an adjuster to assess the damage to your property and provide you with an Insurance Adjuster’s Report. Later, you’ll receive a claim check to cover the damages. As your lender, Navy Federal will be listed on the check along with you because of our financial interest in the mortgaged property.
Contact Navy Federal
Once you have your insurance claim check and Adjuster’s Report from your insurance company, give us a call at 1-800-298-4540. We’ll walk you through the process and advise you how the funds will be handled. Depending on the amount of damage to your home, funds could be released to you directly, or we may hold the funds and release them as repairs occur.
Submit required documents
- Insurance Adjuster's Report
- Member Declaration
Documents may be submitted via:
- Mail—Navy Federal Credit Union, Attn: Insurance Claims, PO Box 100593, Florence, SC 29502
- Overnight Mail—Navy Federal Credit Union, Attn: Insurance Claims, 1323 Celebration Boulevard, Florence, SC 29501
- Fax—Attn: Navy Federal Credit Union, 1-888-763-9283
Our designated Insurance Claims website contains more information, with answers to frequently asked questions.
Be sure to keep track of expenses and save your receipts to submit for review. We’ll check in with you periodically on the status of repairs and may schedule a mid-point inspection. Please contact us when everything is finished. If a final inspection is required, we’ll provide you with scheduling information. Once we’ve confirmed your repairs are complete and have received all required documentation, we’ll release any remaining funds to you.