Phishing Scams

Beware of the Bait!

Phishing scams try to lure account holders into providing personal or financial information to scammers posing as a legitimate business. Most phishing scams are emails with messages that encourage you to click on certain links. Once clicked, either spyware is downloaded to your computer/mobile device or you’re directed to questions about your personal information. Other phishing scams are conducted by phone calls, text messages and social media.

What You Can Do

Be wary of emails, messages or phone calls that request your confidential information like your Social Security Number, account numbers, login IDs, PINs and passwords, or any other personally identifiable information. If an email looks suspicious or is from an unknown source, don’t provide any information, open any attachments or click on any links, even if the email threatens to close or suspend your account or states your account has been compromised. Remember–your bank or credit card issuer already has personal information and shouldn't be asking for it. Send an email to phishalert@navyfederal.org to alert of any suspicious messages that appear to be from Navy Federal. This address is for incoming mail only; you won't receive a response to your message.

Email:

Forward the message with the original subject line intact and include the name of your Internet Service Provider (ISP) in the body.

Phone or Text:

Send an email with the time and date of the call or text, the number it originated from and what was requested.

Social Media:

Send an email with the content of the message you received along with the social media account where it originated.

If you supplied personal information via email, phone, social media or other means to someone you suspect was scamming you, contact Navy Federal 24/7 at 1-888-842-6328. Call us collect internationally at 703-255-8837.

WE DEFEND YOUR ACCOUNTS

Navy Federal will never solicit your personal information over the phone or through email.

What To Do If You Suspect You're a Victim

If an email looks suspicious or is from an unknown source, do not provide any information, open any attachments or click on any links. Look up the website of whoever the message appears to be from and go to it directly. Always beware of anyone who contacts you asking for personal information, such as account numbers. Your bank or credit card issuer already has them and shouldn't be asking for them.

Take these steps immediately:

  • Ensure that your computer's firewall, anti-virus and spyware detection software is current.
  • Run a virus scan on your computer and clean up any viruses or trojans that are detected.
  • Change your online banking password and username from an uninfected computer.
  • Change your mobile password or enable touch ID.