Skip navigation links
Navy Federal Credit Union

Phishing Scams

Beware of the bait!

Phishing scams lure account holders into providing personal or financial information to scammers posing as a legitimate business. Most phishing scams are conducted through email, with messages containing links that ask for your personal data or download spyware to your computer or mobile device. Other phishing scams are conducted by phone call, text messages and social media. Navy Federal will never solicit your personal information via phone or email.

What To Do If You're a Victim

Send an email to to alert of any suspicious messages appearing to be from Navy Federal. This address is for incoming mail only; you won't receive a response to any messages you pass on.

What We're Doing for You

Navy Federal will never solicit your password, date of birth, Social Security number, credit card details and other personally identifiable information via phone, email or other message. If you believe that you've received a phishing email, phone call, or text or social media message from us, email us at and include the original message when possible.

Stay Protected

If an email looks suspicious or is from an unknown source, do not provide any information, open any attachments or click on any links. Look up the website of whoever the message appears to be from and go to it directly. Always beware of anyone who contacts you asking for personal information, such as account numbers. Your bank or credit card issuer already has them and shouldn't be asking for them.

Watch out for emails, messages or phone calls that:

  • Request your confidential information like your SSN, account numbers, login IDs, PINs and passwords.
  • Threaten to close or suspend your account or state that it's been compromised.