Mobile and Online Banking FAQs
What's digital banking?*
Digital banking gives you quick, direct access to your funds. You can access your accounts and automate your finances using our mobile app or online banking, and easily manage your money on your time.
With digital banking, you can:
- make payments with free, online Bill Pay
- easily transfer money to another member
- send money to family and friends in minutes with Zelle®
- deposit checks safely and securely with mobile deposit
What's security code verification?
It’s a security feature that adds an additional layer of protection when enrolling in digital banking. Composed of random numbers, we’ll send you this unique code to enter during your enrollment session to further verify your identity. Please make sure the mobile phone number we send to is able to receive text messages.*
Will Navy Federal ever call me to ask for my security code?
No, Navy Federal will never call you to ask you for your code.
What number will the security code come from?
The message will come from 739-49.
How much time do I have to complete the verification?
You'll have 6 minutes to successfully complete the verification. If you run out of time, tap or click the link to resend your code.
What if my phone number listed isn’t able to receive text messages?
Please visit us at a branch or give us a call at 1-888-842-6328 to update your information and complete digital banking enrollment.
What if I get locked out of the digital banking enrollment application?
Please visit us at a branch or give us a call at 1-888-842-6328, and we can help complete your enrollment.