Contacting Navy Federal
If you supplied personal information via email, phone, social media, or other means to someone you suspect was scamming you, contact Navy Federal 24/7 at 1-888-842-6328.
What You Can Do
Be wary of emails, messages or phone calls that request your confidential information like:
- your Social Security Number
- account numbers
- usernames & passwords
- any other personally identifiable information
If an email looks suspicious or is from an unknown source, don’t provide any information, open any attachments or click on any links, even if the email threatens to close or suspend your account or states your account has been compromised. Opening attachments or clicking links could download spyware to your computer or mobile device.
How Scammers Work
Scammers use different ways to contact potential victims and may pose as legitimate businesses or governmental agencies. Some are even taking advantage of the COVID-19 situation to target people when they’re vulnerable. Learn how to spot the scams.
What to Do If You Suspect You’re a Victim
If an email looks suspicious or is from an unknown source, don’t provide information, open attachments or click any links. If you suspect you’ve fallen victim to a phishing scam, follow these steps immediately:
- Ensure that your computer’s firewall, anti-virus and spyware detection software is current.
- Run a virus scan on your computer and clean up any viruses or trojans that are detected.
- Change your online banking password and username from an uninfected computer.
- Change your mobile password or enable touch ID.