Beware of the Bait

Phishing scams try to lure account holders into providing personal or financial information to scammers posing as a legitimate business. These scams can be conducted by email, phone calls, text messages or social media.

Contacting Navy Federal

If you supplied personal information via email, phone, social media or other means to someone you suspect was scamming you, contact Navy Federal 24/7 at 1-888-842-6328. Call us collect internationally at 703-255-8837.

What You Can Do

Be wary of emails, messages or phone calls that request your confidential information like:

  • your Social Security Number
  • account numbers
  • usernames and passwords
  • PINs
  • any other personally identifiable information

If an email looks suspicious or is from an unknown source, don’t provide any information, open any attachments or click on any links, even if the email threatens to close or suspend your account or states your account has been compromised. Opening attachments or clicking links could download spyware to your computer or mobile device.

How Scammers Work

Scammers use different ways to contact potential victims and may pose as legitimate businesses or governmental agencies. Some are even taking advantage of the COVID-19 situation to target people when they’re vulnerable. Learn how to spot the scams.

What to Do If You Suspect You’re a Victim

If an email looks suspicious or is from an unknown source, don’t provide information, open attachments or click any links. If you suspect you’ve fallen victim to a phishing scam, follow these steps immediately:

  • Ensure that your computer’s firewall, anti-virus and spyware detection software is current.
  • Run a virus scan on your computer and clean up any viruses or trojans that are detected.
  • Change your online banking password and username from an uninfected computer.
  • Change your mobile password or enable touch ID.

If a Suspicious Message Appears to Be From Us

Navy Federal will never solicit your personal information over the phone or through email. Please notify us of any suspicious messages that appear to be from Navy Federal and provide the following information. For security reasons, please don't include any personal account information in the email.

  • Email

    Forward the message to phishalert@navyfederal.org with the original subject line and include the name of your Internet Service Provider (ISP) in the body.

  • Phone or Text

    Send an email to reportabuse@navyfederal.org with the time and date of the call or text, the number it originated from and what was requested.

  • Social Media

    Send an email to reportabuse@navyfederal.org with the content of the message you received along with the social media account where it originated.


Disclosures