Zero Liability Protection for Cards
Our Zero Liability Protection Ensures You Won’t Lose Money Due to Unauthorized Transactions
Zero Liability Protection is our guarantee that you won’t be held responsible for unauthorized charges made with your Navy Federal credit, debit or GO Prepaid card. This means that you won’t pay for any unauthorized transactions as long as they’re reported promptly.
After you report your claim, we’ll investigate. We'll refund you unless we determine that you authorized the transaction. Authorized transactions include transactions you make after a third party convinces you to do so, and transactions made by authorized users, or another third party you allowed to use your card, even if you didn’t approve the particular transaction.
Certain other limitations apply. Please see your cardholder agreement for complete details.
We’re Here for You 24/7
If your card is lost or stolen, or if you notice unauthorized transactions on your account, please report fraud online or call 1-888-842-6328. Visit the Security Center to learn more about our state-of-the-art fraud monitoring and member security essentials.
Debit & Credit Card Security Features
Get to know the security features that protect your debit and credit cards from fraudulent spending.
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