One of the best parts of my job is making branch visits to various parts of the country. It's a great
opportunity for me to see first-hand how Navy Federal is partnering with members to reach their financials
goals in life. Recently, I visited branches in Florida, Hawaii and Virginia. I had the privilege of speaking
directly with members and have a few great stories to share.
1. A former Marine in Miami told me that when he got out of the Marine Corps in 2008, he had trouble finding a job. He said Navy Federal worked with him on his loans, which allowed him time to look for a job and get back on track making payments. He said to me, "I will always be a Navy Federal member and would not think of going anywhere else."
2. I talked to a young sailor in Pearl Harbor, Hawaii. He came into the branch to refinance his car loan (he had an 18% interest rate at another credit union). Within 10 minutes, he was approved for a loan with a 3.26% interest rate with Navy Federal. What a difference we made in his life!
3. In Tidewater, Virginia, I met a young Navy Seal and his wife. They were expecting their first child, and he had just returned from deployment only the night before. They came into a branch early in the morning on the Fourth of July to begin the mortgage process to buy their first home. They were very grateful and surprised that we were actually open to help them. It was a decision we made to serve our members, and they appreciated it!
Member stories like these keep me passionate and convinced that Navy Federal Credit Union is doing the right things for the most important people—you, our members. Member loyalty is directly tied to the success we enjoy and gives me great pride when I meet members face to face. We strongly believe you deserve a financial partner that makes success for you and your families a priority above all. On behalf of all team members at the credit union, we are privileged to serve you and have you as part of the Navy Federal family. We pledge to continue to be deserving of your loyalty every day. Thank you for your membership!