President's Message

I hope you all had a joyous holiday season and a happy New Year! This is a time for friends and family, so whether you stayed home, traveled abroad or are stationed overseas, we are and have been here for you—24/7.

As 2020 gets into full swing, I wanted to take a moment to reflect on some of our great work from last year, and to reiterate our dedication to you moving forward. We are committed to offering a seamless, simple experience for you, while we continue to attract new talent. In this, we are truly making our members the mission.

2019 was a big year. We grew by more than one million members, and we opened twenty new branches, all while upholding our steadfast commitment to top-notch service to each individual member and the membership as a whole.

We also released Best Careers After Service to help those of you who have recently transitioned to civilian life to identify the best industries and jobs with the most to offer. This listing follows our inaugural Best Cities After Service list—a resource we launched last year—that helps veterans find the best cities to live in after transitioning from Active Duty service.

This year will be a year dedicated to improving your experience—wherever and however you bank with us. We are investing in our systems, developing better digital tools and improving our reliability. We will also be opening twenty new branches, as part of our effort to improve access to your Navy Federal team, both online and in our branches.

It is in this spirit that I want to again thank you for your membership and for helping make last year a great one. We look forward to seeing and serving you throughout the year.

Sincerely,

Mary McDuffie
President/CEO
Navy Federal Credit Union