President's Message

Mary McDuffie's Introduction to Members

I’m honored to take the helm as Navy Federal Credit Union’s new President and CEO. It’s a special honor to follow in the footsteps of Cutler Dawson, who retired on Jan. 18 after 14 years of outstanding service to our credit union.

This is my 20th year at Navy Federal. During that time, some of my favorite experiences have been meeting and hearing from you, our members. A common theme during these conversations is "service."

"Service" resonates with all of us. I believe it's because the core of our membership—the men and women in the military—selflessly put on their uniforms every day to serve our country. Just as important are the family members, friends and loved ones who stand behind them and embody those same military values. Our team members understand the important roles our members and their families have. This is why they bring passion to serving you and standing by our motto, "Our members are the mission."

To be sure, our people are the heart of Navy Federal. They provide the service you recognize when you use our mobile app, call us or visit a branch. I'll continue our focus on improving your experience with us: making things simple, effective and easy to use, so you can focus on the things that matter most.

In every function of every job here at Navy Federal, we ask ourselves how we can make our service even better. Your feedback helps us ensure we’re providing you with the products and services you need to meet your financial goals. This means opening more branches and investing in more digital technology to make banking easier and more convenient for you.

I thank you for your membership, and I look forward to serving you as Navy Federal’s President and CEO.

Sincerely,

Mary McDuffie
President/CEO
Navy Federal Credit Union