President's Message—Forrester Award

Cutler Dawson, President/CEO

Serving you, our members, to the best of our ability is the top priority for all of us here at Navy Federal. I’m proud to share that our efforts are getting noticed outside of our Navy Federal family. Forrester Research has just ranked us #1 in Full-Service Banking for Customer Experience in their CX (Customer Experience) Index. And, for the third time in a row, we’ve been recognized as “Best in Class.”

This is a prestigious award in itself, but what is most significant is that it is a testament of how our members feel about the service they receive from Navy Federal. That is what matters to us the most.

Whether it’s visiting a branch, calling our 24/7 contact center, using our Mobile Banking app or taking part in one of our many financial educational services, dedication to doing what is right for our members is the motivation for everything we do.

While we're proud of this exceptional recognition by Forrester, we’re not resting on this. We'll continue to find ways to serve you with excellence and exceed your expectations. On behalf of the entire Navy Federal team, I thank you for continuing to put your loyalty and trust in us.

Cutler Dawson
Vice Admiral
U.S. Navy (Ret.)