Message from the President
I frequently travel to our branch offices to visit employees and meet with members. The wonderful stories I hear from members and our tremendous membership growth are both evidence of how you feel about the level of service you receive from us.
Over the holidays, I attended the grand opening of our new branch aboard Naval Base San Diego. During my time there, I met with some longtime members who expressed their gratitude for Navy Federal's commitment to serving the Active Duty military and their families, and our commitment to continually improving that service. I know I speak for all Navy Federal employees when I say we take great pride in serving our members and we strive each day to provide you with the service you deserve.
At Navy Federal, we remain focused on growing to meet your needs and improving the many different ways the credit union serves you. Our plans for 2016 include:
- Adding 20 new branches, with a goal of 60 new branches over the next three years.
- Investing in improvements in our digital channels.
- Issuing credit and debit cards with EMV/tokenization while also enhancing our tools to detect and prevent fraud losses.
- Enhancing our mobile and online banking platforms, improving our mortgage origination and electronic payments systems, and streamlining interactions with members by enhancing digital and self-service experiences.
Without a doubt, 2015 was the most successful year in our 83-year history. We are committed to an even better year in 2016.
U.S. Navy (Ret.)