Having trouble remembering your Access Number? Now you can create a unique Username to sign into Mobile* and Online Banking. You'll still use your Access Number to identify yourself over the phone or in branch, but by creating a unique Username, you'll enjoy a quick and safe way to access your account information. Here's how:
You'll still need your Access Number to identity yourself for transactions in branch and on the phone. Your Access Number is always available to you online or through your mobile app.
Yes. The Remember Me function will work with a Username.
Yes. You can change your Username anytime through the mobile app or online.
No. Once you set a Username, you'll use it to sign into both Mobile and Online Banking.
Members who joined on or after July 25, 2016 will be required to create a Username. Members who joined prior to July 25, 2016 have the option to create a Username to personalize their account.
To create a Username online:
To create a Username in the mobile app:
Navy Federal uses Access Numbers as a unique member identifier. You’re assigned an Access Number when you join Navy Federal. Previously, an Access Number was necessary to sign into Mobile and Online Banking. A custom Username allows you to create an easy-to-remember, convenient sign-in option. Both are secure ways to access your Mobile and Online accounts.
Your Username must be 6 to 32 characters in length and must contain at least one letter. Including your full Access Number is not allowed and use of your full email address is not recommended. Using special characters and numbers is encouraged; however, only four special characters are allowed (. _ @ -).
Yes. You’ll still need your Access Number to identity yourself for transactions in branch and on the phone. Your Access Number is always available to you through your mobile app or online.
No. Once you switch to a Username, you won’t be able to switch back to your Access Number for sign-in.
From the Online Banking sign-in screen, select "Forgot Username" under the Username field to reset your Mobile and Online account.