What is 2-Step Verification?
2-Step is a security feature that adds additional protection when signing in to digital banking.* We ask you to complete a second verification step when we detect a sign in attempt from a device or browser you haven’t previously used, or if you haven’t signed in on a Remembered Device or Browser in a while. Since only you should have access to your email or Remembered Device, a fraudster shouldn’t see the security code we send.
How does 2-Step work?First, you’ll enter your username and password to sign in, or complete Easy Sign In. Then, you’ll need to enter a security code that we email to you or text* to your phone. Alternatively, we can send a push notification to one of your “Remembered” devices that you tap to complete 2-Step.
Why am I being prompted for 2-Step every time I sign in?
To avoid being prompted every time you sign in to mobile banking, enable Easy Sign In during the 2-Step process or in Profile & Settings. To avoid additional prompts online, check the box to “Remember” your browser during the 2-Step process. You can manage your Remembered Browsers in Settings.
What are push notifications?
Push notifications appear on the home screen or notification center of your device. Because they’re so easily viewable, we feel they’re the best method for delivering important information to you.
What if I didn't receive the 2-Step security code by email?
Check your spam or junk mail folder. If you still can’t find the email, tap or click the RESEND CODE link. If you’re unable to locate the email, call us at 1-888-842-6328 to verify your email address.
What if I didn't receive the 2-Step security code by text message?*
Please make sure you’re using a domestic number that can receive text messages, and tap or click the RESEND CODE link. Alternatively, try completing 2-Step by push notification or email.
What if I didn't get the 2-Step push notification on my device?
Make sure push notifications are enabled in your device settings and confirm the notification is going to the right device. You can tap or click the RESEND CODE link to send a new notification. If you still don’t receive it, try completing 2-Step by text* or email.
How much time do I have to complete 2-Step?
By text or email: You’ll have 6 minutes to complete verification. By push notification: You’ll have 3 minutes to complete verification. If you run out of time, tap or click the link to resend your code or push notification.
What should I do if I get locked out?
You can reset your password by tapping FORGOT PASSWORD in the mobile app* or NEED HELP SIGNING IN? in online banking, and try to sign in again. If you still have trouble with 2-Step, call us at 1-888-842-6328 for assistance.
Why am I being prompted to complete 2-Step after I "Remembered" my device or browser?
We may occasionally ask you to complete 2-Step on Remembered Devices or Browsers just to make sure we’re keeping you secure.
How will I be impacted if I use a financial third-party site like Mint.com or Quicken?
You may experience issues with third-party sites or apps that pull information from your accounts across different financial institutions. We recommend checking your accounts directly through our mobile* and online banking services.