Online and Mobile Security

Warding off Web Threats

The internet is a convenient resource, a helpful tool and a part of our daily lives. Whether you're accessing the web from a desktop computer or a mobile device, you may be at risk for hackers, scammers and other predators.

Attackers aim to steal a victim's identity and financial account details. All of your online activity, including email messages, online shopping transactions and social media interactions, are susceptible to attack.

What to Do If You're a Victim

If you believe your personal information has been accessed, follow these steps immediately:

  • Change your passwords from an uninfected computer.
  • Ensure all firewall, anti-virus and spyware detection software you have installed is current.
  • Run a virus scan on your computer and remove any threats that are detected.
  • Check your account information frequently. If you suspect fraudulent transactions, report them immediately.

A strong username and password provide extra security for your account.

Here are some tips for creating strong sign-in credentials:

  1. Choose a unique username that you don't use for any other site (and one that can't be guessed easily).
  2. Use a combination of letters (both capital and lower case), numbers and special characters (like "&" or "%") for your password.
  3. Never use personally identifiable information like name, birth date, Social Security Number or email address.
  4. Never use common dictionary words.

What We're Doing for You

Protecting your accounts is critical to Navy Federal. Using state-of-the-art fraud prevention systems, dedicated staff constantly monitors your account. We will notify you should we detect any suspicious activity.

Our online banking and mobile apps are hosted on secure servers to protect the information you submit online. By enabling members to sign in using a unique username rather than their account number, we've added another layer of security to the site.

Stay Protected

Take these precautions to help guard against threats to your computer and mobile devices.

Make sure your operating systems, software and browsers are up to date and that anti-virus software and firewalls are in place when possible on all computers and devices.

Clear your device's cache and history so that passwords, payment details and other saved personal information are deleted. Only store what you truly need.

Be extra cautious when using public computers or Wi-Fi. Hold off on making financial transactions until you're on a trusted device with a secure connection.

Limit sharing of your personal information. Be aware of privacy policies and terms and conditions on sites you use and anything you download.

Set passwords and enable screen locks to prevent others from using your computer or devices. Use a mix of characters and cases that are unique to each account or site you use.

Check for a padlock symbol and "https" in your browser's address bar when submitting payment information or other personal details online, as these denote a secure site.

Download apps and software from authorized vendors only. Others may appear credible but could contain viruses that put your device or your information at risk.

Make sure you sign out of your digital banking session when you finish to ensure that your session is closed.