Mobile and Online Security

Warding Off Web Threats

The internet is a convenient resource, helpful tool and part of our daily lives. Whether you're using a mobile device or desktop computer, all your social media interactions, online shopping transactions and email messages are susceptible to attack.

Up-to-Date Information = Faster Protection

When it comes to your account’s security, we never take a break. We have dedicated staff monitoring it 24/7. We’ll need your current contact information:

  • to notify you if we see anything suspicious, so you can act quickly
  • for extra security features (e.g., 2-step verification or transaction alerts*)
  • for you to receive important updates (e.g., system maintenance/outages, general account updates)

Add your cell phone number, email and mailing addresses to your profile so we can contact you quickly.

A Strong Username and Password = Extra Account Security

Here are some tips for creating strong sign in credentials:

  1. Choose a unique username that you don't use for any other site (and one that can't be guessed easily).
  2. Use a combination of letters (both capital and lower case), numbers and special characters (like "&" or "%") for your password.
  3. Never use common dictionary words or personally identifiable information like name, birth date, Social Security Number or email address.

What to Do If You Suspect Your Identity/Account Is Compromised

If you believe someone has unauthorized access to your personal information, follow these steps immediately:

  • Change your passwords from an uninfected computer.
  • Ensure all firewall, anti-virus and spyware detection software you have installed is current.
  • Run a virus scan on your computer and remove any threats that it detected.
  • Check your account information frequently and report fraudulent transactions immediately.

Stay Protected

You can help guard against threats to your computer and mobile devices by taking these precautions.

Make sure your operating systems, software and browsers are up to date and that you have anti-virus and firewall software.

Clear your devices’ caches and history to protect passwords and payment history.

Be extra cautious when using public computers or Wi-Fi and don’t use them for financial transactions.

Be aware of privacy policies and terms and conditions on sites you use and on anything you download.

Set passwords and enable screen locks to prevent others from using your computer or devices.

Check for a padlock symbol and "https" in your browser's address bar before sharing payment information or personal details.

Download apps and software from only authorized vendors to avoid viruses.

Sign out of your digital banking session when you finish.