Take Action to Stop Fraud
Using advanced fraud prevention systems, Navy Federal Credit Union scans member accounts for unusual activity and protects against unauthorized purchases.
What to Do If You're a Victim
Nobody asks to become a victim of card fraud or identity theft. With our Fraud and Identity Restoration Service, we'll work with you to help restore your information and prevent any further damage, free of charge. If your card is lost or stolen, or you suspect you're a victim of fraud or identity theft, call Navy Federal immediately at our 24-hour service line, 1-888-842-6328, so we can instantly put an immediate hold on your account.
If a transaction was posted to your account that you didn't authorize, it's considered fraud and should be reported as such. In fact, the quickest and most efficient way to do so is to select the appropriate orange REPORT FRAUD button below, and we'll help you prevent any further damage. Additionally, if you deliberately made a transaction that doesn't appear correct on your statement, you have the ability to dispute it below.
Follow the steps below to report the incident of fraud or dispute a transaction:
If you feel that your credit card information was stolen, please report the incident here immediately. We'll deactivate the previous card and issue you a new credit card as soon as possible.
If your Navy Federal Debit Card is either lost or stolen, you can report it here or stop by any branch to request a new card and get it right on the spot. Your card will be activated and ready to use immediately.
Checking & Savings
If you suspect your checking and/or savings account(s) has/have been compromised, report it here immediately so our security team can put a hold on your account(s) and investigate the matter.
What We're Doing for You
Using state-of-the-art fraud prevention systems, our dedicated staff monitors your accounts for fraud and unusual activity and will notify you of any suspicious activity. We follow strict safeguards when mailing out cards and statements, and verify your identity whenever calling in. To be certain that we reach you quickly, please make sure we have your updated contact information. In addition, our Zero Liability policy ensures that you won't be responsible for false charges to your account.
If you plan to travel internationally or domestically, you can add travel notifications as an added safeguard. This allows you to use your Navy Federal debit and credit cards when our fraud monitoring would normally question any purchases you make.
There are three ways to place a travel notification on your account:
- Log on to Account Access and add a travel notification to your debit or credit card
- Choose the travel notification option on the Navy Federal mobile app*
- Call 1-888-842-6328 for 24/7 live phone support