Our Commitment to Serve You

To help make sure our members and employees stay safe, we’ve updated the services available at many of our branches and changed hours at some branches, too. See below for the latest information. To find nearby free ATMs and view the most up-to-date hours, visit our Branches and ATMs page.

High-Risk and Senior Hours

We're open an hour early every Wednesday at many of our branches for our high-risk and senior members. See if your local branch is participating by checking the Services section for "High-Risk/Senior Hour Wednesday."

Services Available by Branch

The following transactions are available in our full-service branches. They're also available in our mobile app* or online banking or by calling us at 1-888-842-6328. Right now, we’re not able to provide these transactions at our limited-lobby, drive-thru and curbside-only branches.

  • Mortgage applications, inquiries or transactions
  • Business Solutions inquiries and transactions
  • New Check Orders
  • Private Student Loans
  • Navy Federal Financial Group

To see what services are available at your branch via drive-thru or curbside, see the table  below.
 

Drive-Thru & Curbside Services
Service Drive-Thru Curbside
Check Deposits x
Cash Withdrawals x
Payments x
Transfers
Check Cashing (Member) x
Check Cashing (Non-Member) x x
Cash Advance x x
Statement Printout
Over 3K Limit Withdrawal x
Add Additional Savings/Checking/MMSA to Existing Membership x
Existing External Transfers x
Certificate Maturity x
IRA Withdrawal x
Add Joint Owner x
Voluntarily Remove Joint Owner x
Account Shutdown/Compromised x x
New External and Internal Transfers
Trust Account Maintenance x x
Decedent Accounts x
Emergency Relief Application x
Wires of More Than 5K x
Membership Application x
Power of Attorney Intake x x
Notary x
Savings Bond Redemption x
Signature Guarantee x
Consumer Loan Applications (not including line of credit) x x
Disputes x x
Fraud Reports x x
Western Union x x
Wire Transfer of less than $5,000 x x


The level of service available at overseas Navy Federal branches varies from location to location. Those offering only very basic services have been noted.

The listing of services available at our open branches is as accurate as possible. We’re continually updating it as conditions change with the unfolding COVID-19 situation.

Options for Self Service

Our mobile app* and online banking allow you to check balances, pay bills, make mobile deposits, transfer money and more—24/7. If you don’t already have our app, download it now. Plus, we have a network of fee-free ATMs nationwide and are available by phone at 1-888-842-6328.

Sign in to the Navy Federal mobile app or online banking to:

  • send or receive money
  • make payments
  • make deposits (up to $50,000 per day)
  • apply for certain loans
  • increase your credit card limit
  • check your account balance
  • report fraud

Visit a network ATM to:

  • transfer money
  • make a deposit
  • withdraw cash or get a cash advance
  • make payments