Features to Protect Your Account
2-Step Verification—3X More Security
Navy Federal protects members with a 2-step sign in process. Enter a security code or tap a notification sent to your smart device to confirm your identity each time you sign in.Learn More about 2-step verification about 2-Step Verification—3X More Security
Want to be notified when your paycheck gets deposited, your balance is low or you spend over a certain limit? Customized notifications allow you to tell us when you want to be notified and how.Learn More about account notifications about Notifications*
Freeze and Unfreeze Your Card
If you’ve temporarily misplaced your credit or debit card, you can freeze the card while you look for it. Once you locate the card, you can unfreeze it quickly and continue using it.Learn More about freezing and unfreezing your account about Freeze and Unfreeze Your Card
Enroll in online statements to reduce the risk of identity theft through mail fraud.Learn More about paperless stataments about Paperless Statements
A Quick Check-up for Your Account
Our new in-app security health check will automatically scan your accounts for needed updates. Here’s what we look at:
Every member is assigned an Access Number, but you shouldn't use it for your sign in credentials. Instead, replace it with a unique username, because it will be harder for fraudsters to guess. Use letters, numbers and special characters.
Biometric Sign In
You can use biometrics like a fingerprint or facial recognition to sign in. It’s a great security feature because if you lose your phone, it won’t allow others to access your account.
In case of an emergency, we see suspicious activity or a security threat or we need to verify your identity, we’ll need to know how to contact you. So it’s important to keep us up-to-date.
Is It Safe to Share My Data With a Financial App?
Many financial apps require you to share your financial accounts’ usernames and passwords. So, you’re giving a third party full access to your financial and personal information (e.g., Social Security Number). Things you should know:
- Security & privacy standards. How will they use your information, for how long and will they share it? Are you protected in case of a breach?
- Ending their access. Some apps continue to pull your information, even if you delete them. To truly end their access, delete your account with them and change your Navy Federal password. You can also enable security notifications.
More Ways to Protect Yourself
- Make sure your operating systems, software and browsers are up-to-date and that you have anti-virus and firewall protection.
- Set strong passwords and enable screen locks to keep others from using your devices.
- Keep your sign in credentials private—Navy Federal will never ask for them.
- Clear your devices’ caches and browsing history to protect passwords and payment history.
- Be extra cautious when using public computers or Wi-Fi, and don’t use them for financial transactions.
- Be aware of privacy policies and terms and conditions on sites you use and on anything you download.
- Check for a padlock symbol and "https" in your browser's address bar before sharing payment information.
- Download apps and software only from authorized vendors.
What to Do If You Suspect Your Identity/Account Is Compromised
If you believe someone has unauthorized access to your personal information, follow these steps immediately:
- Make sure you have the most recent version of your firewall, anti-virus and spyware detection software.
- Run a virus scan on your computer and remove any threats it detected.
- Change all your passwords from an uninfected device.
- Check your accounts frequently and report any unauthorized transactions to us as soon as you notice them.
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