Features to Protect Your Account
2-Step Verification—3X More Security
Navy Federal protects our members by requiring 2-Step Verification. Enter a security code or tap a notification sent to your smart device to confirm your identity each time you sign in.Learn More about 2-step verification about 2-Step Verification—3X More Security
What to be notified when your paycheck gets deposited, your balance is low or you spend over a certain limit? Customized notifications allow you to tell us when you want to be notified and how.Learn More about account notifications about Notifications
Freeze and Unfreeze Your Card
If you’ve temporarily misplaced your credit or debit card, you can freeze the card while you look for it. Once you locate the card, you can unfreeze it in seconds and continue using it.Learn More about freezing and unfreezing your account about Freeze and Unfreeze Your Card
Enroll in online statements to reduce the risk of identity theft through mail fraud.Learn More about paperless stataments about Paperless Statements
More Ways to Protect Yourself
- Make sure your operating systems, software and browsers are up-to-date and that you have anti-virus and firewall protection.
- Set strong passwords and enable screen locks to keep others from using your devices.
- Keep your sign in credentials private—Navy Federal will never ask for them.
- Clear your devices’ caches and browsing history to protect passwords and payment history.
- Be extra cautious when using public computers or Wi-Fi, and don’t use them for financial transactions.
- Be aware of privacy policies and terms and conditions on sites you use and on anything you download.
- Check for a padlock symbol and "https" in your browser's address bar before sharing payment information.
- Download apps and software from only authorized vendors.
What to Do If You Suspect Your Identity/Account Is Compromised
If you believe someone has unauthorized access to your personal information, follow these steps immediately:
- Make sure you have the most recent version of your firewall, anti-virus and spyware detection software.
- Run a virus scan on your computer and remove any threats it detected.
- Change all your passwords from an uninfected device.
- Check your accounts frequently and report any unauthorized transactions to us as soon as you notice them.