Our Values

Focusing on our values of Service, Commitment, Integrity and Community supports our mission to put you first.

  • We Serve With Compassion

    Compassionate service goes beyond knowing your name and rank. We put you first and are truly dedicated to your financial well-being and what you want in life.

  • We Do the Right Thing

    Integrityis a cornerstone of our character as a credit union. So you can trust we’ll always do what’s best for you—through thick and thin, 24/7/365. It’s that simple.

  • We Champion Community

    We’re dedicated to embracing and celebrating diversity and inclusion, and to fostering financial health and well-being for the military, veterans, their families and those in all the communities we serve, because as a community, we’re stronger together.

Our Story

Navy Federal Credit Union was founded at the end of the Great Depression by 7 Navy Department employees who wanted to help themselves and their co-workers reach their financial goals. They envisioned a credit union that would offer loans with affordable rates and manageable terms. They wanted to encourage building financial security by providing a safe place to deposit savings and earn dividends. So they pooled their money and invited others to join.

What started as a small group of naval employees with similar goals in 1933 has grown to include officers and enlisted men and women of all branches of the military, veterans, DoD employees and their family members. Today, we're proud to continue to serve the unique needs of our 9 million member-owners.

The same mission that inspired our founders drives us today.

Member-Owned, Not-for-Profit

We're a member-owned and not-for-profit credit union exclusively serving the military, veterans and their families. Our members are owners, not just customers, and each one of them has a vote.

Because we’re not-for-profit, any surplus funds are returned to our members as dividends, reduced loan interest and improvements to our products and services. That means we have great rates, lower fees and exclusive discounts.

Strong, Safe and Secure

Navy Federal Credit Union is built on a sound foundation. We adhere to a strong Code of Ethics focused on honesty and transparency in our products and service to our members.

  • The National Credit Union Administration (NCUA), a U.S. Government Agency, insures members’ savings up to $250,000 and IRA funds up to $250,000.
  • We always adhere to sound financial underwriting practices.
  • We're regularly audited by PricewaterhouseCoopers LLP, an independent auditing firm.

To learn more about our business practices, visit our Company Information page.

Awards and Recognitions

We’re honored to be recognized for our exceptional service and workplace environment.

Commitment to Service Excellence

Ranked #1 for customer experience among multi-channel banks and credit unions in Forrester’s 2019 US Customer Experience (CX) Index Survey.

Fortune 100 Best Companies to Work For 2020

Great Place to Work

For the 10th year, we’ve been given the FORTUNE 100 Best Companies to Work For® award, based on employee feedback, our family-like corporate atmosphere and the numerous training and development programs we offer.

Insights and Guidance

Our in-house experts share their stories and offer information to help you navigate your financial journey.

Learn More about the Navy Federal blog

Additional Resources

Our Members Are the Mission