Many of our members have been affected by the recent hurricane. We have a special assistance package to help you get back on your feet. If you’re a member living in a FEMA-declared disaster area and need assistance, please call 1-888-842-6328. We’re here for you 24/7.
Our assistance package includes:
- Emergency Relief Loans
- special credit card options for new and current credit cardholders
- stocked ATMs
- assistance on existing loans
- free express delivery of credit cards, debit cards and checks
Emergency Relief for Loans
- Borrow up to $15,000 for related damages or evacuation expenses
- Up to 60 months1 at 6% APR
If you already have a loan with us, you may be able to defer (postpone) your payments for up to 90 days. For assistance, please call 1-888-842-6328.
Emergency Relief for Credit Cardholders
Assistance for Current Cardholders
0% APR on new purchases until 6/30/21 for existing cards. After that, your standard variable purchase APR will apply.2
Mention Code Relf20
Assistance for New Cardholders
0% intro APR on purchases for 12 months on Platinum, our lowest-rate card.3 After that, a variable APR between 7.49% and 18.00% applies.4
Mention Code 80030
Important Message for Mortgage Applicants
Closings may be delayed for members purchasing homes in areas affected by Hurricane Dorian. If your closing date is affected or if we need additional information, your Home Loan Advisor will contact you.
Other Available Resources
Remember—in addition to ATMs, you can also get cash at the checkout line.
- Your 17-character Vehicle Identification Number (VIN)
- The exact mileage
- The state the vehicle is registered in
The following lender information:
- Name of lender
- Lender's phone number
- Your loan number with lender
- Payoff amount
1Emergency Relief Loan payment example: $15,000 loan for 60 months at 6% APR will result in a monthly payment of $290.48. Subject to loan approval based on creditworthiness. Navy Federal direct deposit and automatic payment through a Navy Federal checking account required.
2Your purchase APR will be 0% on new purchases made starting on the date of your request and will return to your standard variable purchase APR on 6/30/2021. Offer excludes Navy Federal Business and Home Equity Line Platinum credit cards. Limit of one promotional offer per account.
3New account promotion only available on Platinum MasterCards® opened on or before 12/31/20.
4As of 12/2/2019, rates range from 7.49% APR to 18% APR, are based on creditworthiness and will vary with the market based on the U.S. Prime Rate. ATM cash advance fees: None if performed at a Navy Federal branch or ATM. Otherwise, $0.50 per domestic transaction or $1.00 per foreign transaction. Offer excludes Navy Federal Business and Home Equity Line Platinum credit cards. Limit of one promotional offer per account.